1. WHAT SKILLS DO ENTREPRENEURS NEED?
Entrepreneurship
4/15/2017
Chapter 2
WHAT SKILLS DO ENTREPRENEURS NEED?
2.1 Communication Skills
2.2 Math Skills
2.3 Problem-Solving Skills
Chapter 2

2. Lesson 2.1 COMMUNICATION SKILLS
Chapter 2
Lesson 2.1 COMMUNICATION SKILLS
GOALS
Develop good skills for writing, speaking, and listening.

3. WRITING SKILLS Effective business letters Effective business memos
Chapter 2
WRITING SKILLS
Effective business letters
Effective business memos

4. RULES FOR WRITING BUSINESS LETTERS
Chapter 2
RULES FOR WRITING BUSINESS LETTERS
1. Key all formal correspondence.
2. Spell names correctly and have the correct address.
3. Always date your business correspondence.
4. Use names and titles appropriately.
5. Be direct and positive.
6. Be persuasive and specific.
7. Avoid using fancy language.
8. Be polite.
9. Use an appropriate closing.
10. Proofread for spelling and grammatical errors.

5. SPEAKING SKILLS Telephone conversations
Chapter 2
SPEAKING SKILLS
Telephone conversations
Meeting with customers and suppliers

6. TELEPHONE TIPS 1. Speak clearly, and talk directly into the receiver.
Chapter 2
TELEPHONE TIPS
1. Speak clearly, and talk directly into the receiver.
2. Be cheerful.
3. Always speak politely.
4. Think about what you are going to say before you make a call.
5. Take notes.

7. MAKING THE MOST OF PERSONAL CONTACTS
Chapter 2
MAKING THE MOST OF PERSONAL CONTACTS
1. Shake hands and make eye contact with the person you are meeting.
2. Show an interest in what the other person is saying.
3. Speak clearly.
4. Do not appear rushed or anxious to be somewhere else.
5. Thank the person at the end of the meeting.

8. Chapter 2
LISTENING SKILLS
1. Focus your attention on the person who is speaking.
2. Think about and try to understand what the other person is saying.
3. Ask questions to make sure you understand what the person is saying.
4. Take notes to confirm what you are hearing.

9. GOALS Lesson 2.2 MATH SKILLS Use basic math skills in business.
Chapter 2
Lesson 2.2 MATH SKILLS
GOALS
Use basic math skills in business.
Complete sales transactions.
Calculate percentages for business purposes.

10. BASIC MATH SKILLS Addition and subtraction Multiplication
Chapter 2
BASIC MATH SKILLS
Addition and subtraction
Multiplication
Averages using division

11. SALES TRANSACTIONS Purchase orders and invoices Sales tax Sales slips
Chapter 2
SALES TRANSACTIONS
Purchase orders and invoices
Sales tax
Sales slips
Managing a cash drawer

12. BALANCING THE CASH DRAWER
Chapter 2
BALANCING THE CASH DRAWER
Cash $348.62
Checks
+ Credit sales
Total receipts $721.80
– Refunds 21.47
Adjusted receipts $700.33
– Opening cash 50.00
Actual receipts $650.33

13. PERCENTAGES Growth rates Interest payments Exact interest method
Chapter 2
PERCENTAGES
Growth rates
Interest payments
Exact interest method
Ordinary interest method
Markups and markdowns
Discounts
Due dates
Last day for discount

14. Lesson 2.3 PROBLEM-SOLVING SKILLS
Chapter 2
Lesson 2.3 PROBLEM-SOLVING SKILLS
GOALS
Use the six-step problem-solving model.
Recognize the importance of group decision making.

15. USE A PROBLEM-SOLVING PROCESS
Chapter 2
USE A PROBLEM-SOLVING PROCESS
Define the problem
Gather information
Identify various solutions
Evaluate alternatives and select the best option
Take action
Evaluate the action

16. GROUP PROBLEM SOLVING Brainstorming Consensus-based decision making
Chapter 2
GROUP PROBLEM SOLVING
Brainstorming
Consensus-based decision making

17. Chapter 2
BRAINSTORMING
Brainstorming is a creative group problem-solving technique that involves generating a large number of fresh ideas.

18. CONSENSUS-BASED DECISION MAKING
Chapter 2
CONSENSUS-BASED DECISION MAKING
Consensus is agreement among a group of people.