0. Trish Mueller, SVP & CMO 8/5/14
Leadership
Trish Mueller, SVP & CMO
8/5/14

1. I never imagined I would be CMO at The Home Depot
An unusual career path
I never imagined I would be CMO at The Home Depot

2. Where Have I Been?
What a RIDE it has been!

3. Leading is a privilege & a responsibility
It’s a journey…
Company People Community
Leading is a privilege & a responsibility

4. COMPANY LEADERSHIP

5. Company: Industry Leader
INTERCONNECTED RETAIL
DISCIPLINED CAPITAL ALLOCATION
PASSIONATE ABOUT CUSTOMER SERVICE
#1 PRODUCT AUTHORITY
A common vision supports effective leadership

6. The Home Depot Core Values…
Leaders do not put themselves first

8. Focused on People Leadership: It’s a big responsibility
I feel responsible for supporting and
protecting the livelihoods of
397,000 Associates.
Leadership: It’s a big responsibility

9. LEADING PEOPLE

10. Harnessing Intellectual Horse Power
the Clydesdale stands 64 to 72 inches high and weighs 1,800 to 2,000 pounds. Some mature males are larger, standing taller than 18 hands and weighing up to 2,200 pounds.
Be brave: Hire people who are smarter than you!

11. Channel and direct the power of your team
Guiding Teams
the Clydesdale stands 64 to 72 inches high and weighs 1,800 to 2,000 pounds. Some mature males are larger, standing taller than 18 hands and weighing up to 2,200 pounds.
Channel and direct the power of your team

12. Expect and positively reinforce teamwork
Diversity & Unity
Expect and positively reinforce teamwork

13. The Power of Story Telling
10% + 90% = 0%
Rule
Time spent telling people what you do 
If you don’t do this 10% well…
 This 90% = 0%
Time spent doing
“the work”
You must invest time to explain what you do

14. Effective Communication

15. Know your audience & be prepared
Effective Story Telling
What do they care about?
What questions do they have?
Are they open minded?
What might they ask me?
What’s in it for them?
How will this effect their team?
Who is in my corner?
Are there any taboos I am breaking?
Know your audience & be prepared

16. Spend time building win-win situations
Consensus Building
Spend time building win-win situations

17. Plan to spend MORE TIME story telling
Political Acumen
CEB; “Activating Disruptive Insights”; October 2013
Plan to spend MORE TIME story telling

18. “Rule #6: Don’t take yourself Leading people isn’t always easy
The Power of Humor
“Rule #6: Don’t take yourself
so seriously!”
Benjamin Zander
Leading people isn’t always easy

19. Don’t stand for unprofessional behavior
Conflict & Courage
Don’t stand for unprofessional behavior

20. Your time & effort says: “I care about you”
Development
Your time & effort says: “I care about you”

21. Leading through Change
Break down barriers – virtual AND physical

22. COMMUNITY LEADERSHIP

23. Serving our community, humbly
Giving Back
Serving our community, humbly

24. Veteran’s Focus
Serving our Veterans

25. Serving our community, humbly
Servant Leadership
theingirls.com
Serving our community, humbly

26. It begins and ends with people
Leadership Success
Company People Community
It begins and ends with people