1. Wireless Telecommunications Expense Management Services (TEMS) David Peters Program Manager - Mobility GSA ITS May 2012

2. TEMS Agenda Introduction to Wireless TEMS
Options for Purchasing Wireless TEMS
Outline the TEMS Process—Agency Customer Perspective
TEMS Success Stories

3. What is Wireless TEMS---Now and in the Future?
Managed service that enables increased financial and operational control over wireless assets---service plans and devices
Supports wireless assets over the entire lifecycle continuum:
TEMS is NOT Mobile Device Management or Mobile Application Services
TEMS is an important component of an overall Mobility Management Solution
TEMS complements Mobile Acquisition and MDM; TEMS may eventually converge with MDM (5+ years)
Acquisition
Policy
Implementation/
Management
Device
Refresh
Plan Validation/
Optimization
Inventory
Reporting
Invoice
Review
Device Disposal/
Disposition

4. Wireless TEMS Value Proposition
Analysis suggests that the Federal Government can save roughly $150 - $200M annually on wireless spend through improved service management
The Federal Strategic Sourcing Initiative (FSSI) PMO estimates that government-wide wireless spend is roughly $1.3B per year on more than 1.6million service plans
TEMS can produce upfront acquisition savings (15-20%) , operational savings (varies), and ongoing optimization (5-10% ROI in years 2 +)
Acquisition Savings: Contract Consolidation, Volume, Competition, Improved Plan Selection, Policy Implementation
Operational Savings: Improved Support Ratios—CO, DAR, IT, etc
Optimization: Utilization of Pooled Plans, System and regular evaluation of usage as business needs change 4

5. TEMS Complements Wireless FSSI and Other Mobility Initiatives, Federal Directives
TEMS is a management tool that can ensure the strategic objectives of the Wireless FSSI are met:
Improved Management/Operations
Improved Results
TEMS can support policy implementation
Plan and device selection
Device refreshment/replacement/disposal/disposition reporting
TEMS can be the first step towards strong integration between mobile assets and the overall IT enterprise
Enable more efficient adoption of mobile applications
Accelerated optimization, waste elimination, policy implementation

6. TEMS Solution Components (Based on FSSI IDIQ)
Core Services
Wireless Service Contract/Agreement Administration Services
Inventory Management Services
Invoice Management and Audit Services
Rate Plan Optimization Services
Management Reporting Services
Optional Services
Contract Optimization Services
Ordering and Procurement Services
Bill Payment Services
Dispute Recovery Services
Device Disposition / Disposal Services
Portal Services1
Wireless Service Contract/Agreement Administration Services
Inventory Management Services
Management Reporting Services
Ordering and Procurement Services
1Modification in-development

7. TEMS Contract Options TEMS FSSI IDIQ Awardees
iSYS, LLC (Small Business)
Avalon Global (Small Business)
Booz Allen Hamilton/ProfitLine
Contract Term: 5 years, expires 1/2013
Next Steps:
Incorporate TEMS as Managed Mobility Component
Increase awareness regarding ability to acquire TEMS via Schedule or Connections
Connections II: Numerous providers, direct and via sub-contractors. TEMS ability was validated via CNX I and via CNX sample proposal process.
Small Business: A&T, American Systems, NetCom
Open: Verizon
Schedule 70
Several providers on Schedule 70 including: iSys (SIN , )
Avalon Global (SIN )
A&T Systems (SIN , )
ProfitLine, Inc (SIN , )
Others

8. TEMS/Managed Mobility Next Steps
Support FSSI PMO and Customers thru balance of contract
Develop Managed Mobility Strategy that Addresses TEMS Value Proposition and Demand
Drive Awareness of All TEMS Acquisition Programs and Tools
Continue Support of Digital Government Strategy and Role of TEMS

9. TEMS Process Outline
Month Activity 1 Identify Owner, Scope, and Objectives 2-4 Document Owner, Scope, and Objectives Identify $ expectations--year 1 savings, ongoing ROI Identify acquisition strategy Validate strategy complements overall mobile strategy 5-6 Conduct acquisition 7 Award with approved implementation plan Kickoff meeting; confirm status of owners Begin forwarding invoices to TEMS provider 8 Begin implementation All in-scope accounts forwarded to provider Monthly reporting begins 9 All wireless accounts should be inventoried 10 Initial optimization and contract alignment complete, if in-scope 12 Initial savings report identified 15,18,21… Quarterly savings report delivered to agency and program 24 Annual savings report identified
Notes:
1. Actual timeframes will vary as a function of:
a. Centralization
b. Planning
c. Level of starting fragmentation
d. # parties involved
e. Complexity of custom elements, i.e. audit and optimization
2. Ideally, 3 months of invoices are provided up front as a means of validating existing plan selection and immediately identifying zero-use accounts.
3. Although upfront/implementation charges may apply, positive ROI has been obtained within the first 12 contract months of all TEMS FSSI projects. Positive ROI continues in Year 2+.

10. TEMS Savings and Return On Investment –FSSI
 Agency
Units
Months
Total Spend
Total Savings
ROI
The Centers for Disease Control & Prevention (CDC)
6,896 42
$ ,804,167
$ 9,554,130
1162%
Customs & Border Protection (CBP)
21,963 41
$ ,321,346
$ 7,354,325
248%
U.S. Courts: 3rd District Court of Appeals (CA3)
120 18
$ ,132
$ 28,935
306%
Administrative Office of the U.S. Courts (AOUSC)
1,495 21
$ ,546,734
$ 277,622
73%
U.S. Army Corps of Engineers (USACE)
23,928 11
$ ,084,024
$ 1,783,331
117%
Veteran's Administration: VISN-5
3,391 5
$ ,199
$ 36,517
30%
Notes:
TEMS Savings includes acquisition and optimization versus average baseline ACPU
Units reflect wireless plans supported

11. Centers for Disease Control & Prevention
CDC started their Wireless TEM Initiative as a Pilot Program with the OIT Department.
After Realizing incredible savings, the other departments within CDC joined the Wireless TEM Program and immediately realized substantial savings by :
Utilizing more effective Federal Service Contracts
Optimizing Rate and Feature Plans within those Contracts
Standardizing Procurement Policies

12. Customs and Border Protection
CBP’s focus has been to initially build an accurate inventory database and identify opportunities for reducing costs.
Total Devices ,963
Air Cards ,793
Cell Phone ,926
Blackberry ,244
 Fiscal Year
Optimization Savings
Zero Use
Savings
Devices Deactivated
Total Realized Savings
FY09
$ 1,065,391
$ ,281
923
$ 1,558,672
FY10
$ 2,754,336
$1,139,152
2,316
$ 3,893,488
FY11
$ ,545
$1,022,544
1,762
$ 1,541,089
FY12
$ ,426
$ 224,599
513
$ ,025
Total Program Savings
$ 4,409,698
$2,879,576
5,514
$ 7,289,274
CBP’s next step is to roll out a secure on-line ordering system to help streamline the procurement process and ensure that procurement policies are enforced. Estimated roll-out – June 2012
CBP’s success is featured in CIO Steven Van Roekel’s Digital Government Strategy as a Mobility Management Best Practice

13. U.S. Courts Court Units "Opting In“: 146
The 3rd District Court of Appeals (CA3) in Philadelphia launched a pilot program under the GSA FSSI Wireless TEM contract in In 18 months CA3 realized a 19% savings that equaled $14 per unit per month for their task order.
In 2010, the Administrative Office of the U.S. Courts (AOUSC) issued a Task Order against the TEMS FSSI Contract so that any court unit could benefit from the total aggregation discounts allowed by the contract under the Task Order. Each court unit has the option to pick and choose the services they wish to utilize.
All Court Units “opting in” receive the Core Services
Invoice Audit
Rate Plan & Feature Optimization
Project Management
Optional Services include:
Order Management
Dispute Recovery Services
Bill Payment Services
Device Disposal/Disposition Services
Court Units "Opting In“: 146
Total Task Order Savings: $277,622
Savings Percentage: 11%
Return On Investment: 73%

14. U.S. Army Corps of Engineers
USACE was able to lower their average cost per device type significantly
15% Average Savings utilizing original contract
20% Additional Savings with new BPA contract
3,685 Devices with 3 months or more of no usage
Cancelled resulting in $604,750 savings.
USACE has been able to implement a secure web-based ordering process that allows for real-time database updates of inventory.
ACPU – Average Cost Per Unit
Implementation of New BPA Pricing

15. Veteran’s Administration – VISN 5
VISN-5 based in Martinsburg, WV has taken the initiative to begin the implementation of a Wireless TEM Solution.
Issues
14 invoices with 5 carriers were being paid out of various offices
No visibility across offices into inventory or spend
Solutions:
Built a Master inventory database of all devices and services
Identified and submitted cancellation orders for 342 devices not needed
Device Type
Unit Count
Baseline Cost (July- September 2011) Average Cost per Unit
February 2012 Average Cost per Unit
Average Savings per Unit
Percentage Savings per Unit
Aircard
409 $ $ $ 2%
Blackberry
555 $ $ $ 9%
Cell
476 $ $ $
11%
Pager
2,225 $ $ $
19%

16. Program and TEMS FSSI Provider Leads
David Peters GSA/FAS-ITS Program Manager-Mobility Monica Hedgspeth COTR Jon Johnson Contracting Officer, Website:
Todd Dzyak iSYS LLC VP TEM Operations, Larry Schwartz Avalon Global Solutions EVP of Government Business Bryan Padgett Booz Allen Hamilton Program Manager, 16 16