1. CHANGE PROGRAMME, CNWL Dr Julia Palmer Clinical Director,
Assessment and Brief Treatment
March 28th 2012

2. Why change? Make the best use of available resource
Review effectiveness of services
Focus on clinical leadership
Increase responsiveness of service
Implement recovery approach
Increase productivity
Respond to GPs’ concerns

3. Service redesign Replace generalist Borough-wide services
Specialised service lines run across the Trust
Aim to improve service through increased specialisation
Borough Director post retained
11 service lines across the Trust

4. Service Lines Assessment and Brief Treatment (includes IAPT)
Community Recovery
Acute (in-patient including PICU, home treatment)
Rehabilitation (people in placements)
Older Adults and Healthy Ageing
Addictions
Psychological Medicine (A & E Liaison)

5. Service Lines ( cont’d)
Learning Disabilities
Eating Disorders
Offender Care

6. Assessment and Brief Treatment
Single point of access for new referrals
Clusters 1-7
Rapidly responsive to referral; rapid re-referral
Brief treatment packages
Rapid feedback to GPs and other referrers
Senior staff available for advice 9-5
IAPT and counselling
Easy interface with other service lines
Based at Mill House

7. Hillingdon Recovery Team
Clusters 8-17
People with longer term, complex needs
Recovery model
Care coordination
Includes EIS and AOT
Based at Pembroke Centre and Mead House

8. Assessment and Brief Treatment
Clinical Director – Dr Julia Palmer ( )
Service Director – (and Hillingdon Borough Director) ( )
Service Manager – Jon Ruddock ( )
Team Manager – Louise Doyle ( ) based at Mill House

9. Hillingdon Recovery Team
Clinical Director – Dr Sarah Marriott ( ) Service Director – Pete Raimes ( ) Service Manager – Paul Russell ( ) Team Manager - Jennifer Lewis ( ) Based at Mead House, Hayes and Pembroke Centre, Ruislip

10. Concluding points
We would like to receive comments from GPs and other primary care staff
We will visit your practice to discuss the service (including individual patients) and answer your questions if wished
We want to help you look after people with mental health problems
We want to provide an excellent service