1. Accounts Receivable
1/2013

2. Mission Statement
The Accounts Receivables Department is responsible for timely collection of unpaid freight charges for transportation services provided.

3. Department Structure Tier One Tier Two Revenue Recovery
1st point of contact
Begins calling on Day 31
Account Aging/Demand Letter Sent
Tier Two
Problem Resolution
Escalated Issues
2nd Demand Letter Sent
Revenue Recovery
Uncollectible Monies
3rd party involvement

4. Your Responsibilities
SECURE SIGNED RATE AGREEMENTS
ENTER ACCURATE DATA INTO LEADS
KNOW YOUR CUSTOMER’S BILLING REQUIREMENTS
PROVIDE REQUIRED DOCUMENTATION
COMMUNICATE CUSTOMER REQUIREMENTS TO BCO
OR BROKER CARRIER
COMMUNICATE WITH A/R
MONITOR YOUR AGING

5. Rate Confirmation Sheet
WRITTEN LOAD CONFIRMATION FROM YOUR CUSTOMER AGREEING TO A SPECIFIC RATE
What else could be included??
Pallets
Loading/Unloading
TONU & Deadhead
Detention & Layover
Special Equipment
Permits & Escorts
Exclusive Use
Expedited Service/Team Service
Stop Offs/Out of Route Miles
Per Diem

6. Broker Confirmation Sheet
You must notate specifically what the broker is required to provide, how much they will be paid and how much we can deduct for failure to comply.
Without this, you and Landstar will be responsible for any charges unpaid by customer

7. Customer Requirements
WHAT ARE THEY?
WHAT YOUR CUSTOMER REQUIRES FROM US TO PAY THE BILL…
I.E. Bill of Lading/Proof of delivery; Customer reference number in BOL field; Lumper Receipt; etc
WHY THEY ARE IMPORTANT:
MISSING REQUIREMENTS RESULTING IN NON-PAYMENT CAN RESULT IN AGENCY DEDUCTIONS
COMMUNICATION IS KEY!!!!!!!!

8. TAKE SMART, CALCULATED RISKS…
Agent Risk
WHAT IS IT?
ANY AMOUNT BILLED OVER THE CREDIT LIMIT OR ANY AMOUNT BILLED TO A CUSTOMER WITH NO CREDIT
WHY IT IS IMPORTANT:
BILLING LOADS AT AGENT RISK MAKES YOU ULTIMATELY RESPONSIBLE FOR THE FREIGHT CHARGES IF THE CUSTOMER REFUSES TO PAY….
TAKE SMART, CALCULATED RISKS…

9. Agent Deductions
CAN AN AGENT BE CHARGED BACK FOR LOADS COVERED UNDER A CREDIT LINE?
YES!!!!!
WHY????
Agent Billing Mistakes (I.E. billing wrong customer; missing customer requirements)
Unable to Provide Rate Confirmation Sheet
Unable to Meet Terms on Signed Rate Confirmation Sheet (for which customer short-pays the invoice)

10. DO NOT HAUL WITHOUT A CONTRACT OR SIGNED RATE CONFIRMATION SHEET
Money Savings Guidelines
DO NOT HAUL WITHOUT A CONTRACT OR SIGNED RATE CONFIRMATION SHEET
DO NOT CONTINUE TO HAUL FOR CUSTOMERS THAT HAVE EXCEEDED THEIR CREDIT LIMIT
DO NOT HAUL AGENT RISK
DO NOT BILL OUTSIDE OF CONTRACT TERMS

11. What is Revenue Recovery?
The Revenue Recovery team works to make every effort in recovering monies owed to Landstar but deemed uncollectible by the Tier 2 analyst.

12. RR COLLECTION METHODS?
10 Day Demand Letter (10DDL) May Be Sent to Debtor via Certified Mail
If No Response to 10DDL, Debtor File Will Be Forwarded to Outside Collection Agency
If Outstanding Receivables = Agent Risk at Time Load Was Moved, Agency Deductions Will Be Set Up
If Outside Collection Agency Is Able to Collect, The Agent Will Be Reimbursed Any Deductions Minus Collection Fees

13. Questions? Comments? Phone Number: 800-241-7528
Presentations are customarily updated on a bi-annual basis (information is subject to change).