1. Endpoint Management from Clients to Servers
THIS PRESENTATION TAKES EXACTLY ONE HOUR TO DELIVER, not including the Quantifiable Business Objectives section (slides 3 – 10)
There are a number of hidden slides throughout the presentation, including customer case studies at the end of the presentation.
Welcome….Over the next hour we will explore options to reduce the cost and complexity of IT management in an effort to achieve your IT business goals.
Sergey Miltsyn
Symantec System Engineer TBILISI, GEORGIA Mailto:
Altiris Total Management Suite

2. Discussion Points Quantifiable business objectives & outcomes
Strategic IT Spending
The foundation of achieving IT business goals
Managing change to accelerate the value of IT
Improving security through integration
Q & A
Discussion Points
What are we going to address during this meeting?
Strategic IT Spending – review IT spending scenarios
Quantifiable business outcomes – what results have Altiris customers achieved in implementing Altiris
The foundation of achieving IT business goals – centralized Configuration Management Database or better known as the CMDB
Managing change to accelerate the value of IT – controlled change
Improving security through integration – how does security play a roll in effectively managing change by leveraging a centralized CMDB?
Q&A
Attendee ROI
By attending this session, you should walk away with a firm understanding of a centralized CMBD, how change management integrates and leverages a centralized CMDB, how configuration, change, and security management work together for the common good, understand how Altiris can help, and hopefully win an iPod.
Throughout the presentation you will be asked four poll or quiz questions. Upon completion of each quiz, we will give out an iPod – real-time.
So be prepared, take notes - let’s dive into the presentation and take a look at IT spending…

3. Quantifiable Business Outcome
Increase quality;
reduce costs
Meet compliance
demands
Gain visibility
& control
Standardize
IT infrastructure
Quantifiable Business Outcome
Organizations came to Altiris to help achieve the following IT business goals:
Increase quality of service, reduce cost of delivery
Gain visibility into and control over IT resources
Automate manual processes
Increase system security posture
Standardize IT infrastructure
Meet compliance demands
Although we will not be providing a live testimonial from Lafayette Schools Corporation, we do have a few quantifiable business objects Altiris customers have achieved as a result of using Altiris software. Let’s take a look at some the achieved quantifiable business objectives.
____________________________________________________________________________-
The Weather Channel
Reduce costs; increase quality – decreased Windows XP migration time by 75%, reduced desktop visits by 50%
GM Brazil
Gain Visibility and Control – able to harvest software licenses allowing them to reduce their software license expenses by 44% resulting in 1000% ROI in 45 days
MainTech
Automate manual processes – they had an XP migration which they had budgeted 3.2M to do the project manually. Instead, they used Altiris and the migration cost them $1.9M (savings of 40%)
Steelcase
Meet compliance demands – wanted a more effective software license compliance process mandated by the company as part of their Sarbanes Oxley efforts. They’re also in the process of implementing a common global services approach based on ITIL.
Lafayette Schools
Standardize and consolidate - they previously had 6 separate products for asset management, remote control, patch management, etc and they were able to standardize and consolidate those products with Altiris. They also standardized on Dell (not sure if you want to mention hardware or not). By implementing Altiris and getting rid of the support contracts they were paying for on the other 6 products – will achieve ROI in less than 2 years (only accounting for support contracts)
Munich Re Group
Increase System security posture – they are using SecurityExpressions to assure password authentication and authorization are being used correctly, audits desktops to ensure that modems are not installed in unauthorized systems, tracks all corporate approved software to ensure that only authorized licensed applications are installed on Munich Re Group's desktops, and verifies that virus detection software is installed and the virus detection database is updated
Automate
manual processes

4. Increase Quality; Reduce Costs
Quantifiable Business Outcome
Management Goals
State of Colorado > Saved $125,000 in technician time, $140,000 in lost productivity time, 7000 hours in migration time
Wayne Dalton > Reduced ticket (incident) resolution time from hours and even days to minutes
i2 Technologies > Improved employee productivity by better matching assets to project requirements (i2 Technologies)
AMCORE Financial > Reduced travel expenses by 70+ percent and can locate every piece of equipment
Meet SLAs and reduce operational costs
Reduce deployment failures
Improve quality of service
Reduce hardware and software support costs
Add customer goals to “Management Goals” section

5. Gain Visibility & Control
Quantifiable Business Outcome
Management Goals
Discover IT assets, increase accountability
Leverage a centralized CMDB to reduce the risk associated with change
Increase IT infrastructure ROI and develop accurate budgets
Reduce cost and complexity of maintaining multiple integration points
Server consolidation
Consolidate software license agreements
GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI
Reed Smith > Reduced inventory time from one month to minutes
SkyWest Airlines > View asset information within help desk environment to quickly diagnose issues
AMCORE Financial > Create precise future IT budgets and maintain compliance
i2 Technologies > Improved decision making and help desk support through better visibility into end user's software assets
Add customer goals to “Management Goals” section

6. Standardize IT Infrastructure
Quantifiable Business Outcome
Management Goals
Standardize desktop configuration
Standardize server operations
Prevent software conflicts through application standardization
Reduce the risk associated with desktop and server changes
HealthNow > Increased datacenter staff productivity by 200 percent through standardized deployment
Microsoft MSN > Reduced time to build servers from 6 hours to 10 minutes and eliminated server build discrepancies
Triple S > Reduced migration time by 85 percent
Horizon > Improved software delivery success rate 60 percent to 90+ percent
US Air Force > Responded to new hardware imaging requests in 88 percent less time
Add customer goals to “Management Goals” section

7. Automate Manual Processes
Quantifiable Business Outcome
Management Goals
Maximize the effectiveness of existing resources through controlled automation
Reduce desktop downtime through automated state maintenance
Automate software installation procedures
Dell > Reduced deployment time from 6 hours to 20 minutes and reduced the number of required engineers from 40 to 5 resources
Evergreen Healthcare > Replaced manual help desk processes with automated solutions to speed incident resolution time
SkyWest Airlines > Reduce software installation time by 95 percent
AMCORE Financial > Increased technician productivity by eliminating 60 hours per technician in gathering asset data
Maintech > Saved $1.3 million on its Windows XP migration
Add customer goals to “Management Goals” section

8. Meet Compliance Demands
Quantifiable Business Outcome
Management Goals
Create a baseline to support ongoing compliance initiatives
Proactively support software licenses requirements and agreements
Validate compliance against a proactive system security policy
Track system changes through dependable audit trails
Align technology with internal control process (COBIT & ITIL)
i2 Technologies > Align processes and resources to industry-standards and best practices
SkyWest Airlines, Munich Re Group, GM Brazil > Automatically detect the installation of unauthorized software
SkyWest Airlines, Munich Re Group, GM Brazil > Remove banned and illegal software to maintain compliance
AMCORE Financial > Comply with the Sarbanes-Oxley Act and other federal, state and local laws by quickly producing a variety of detailed reports
Add customer goals to “Management Goals” section

9. Strategic IT Spending <Bumper Slide>
Quantifiable Business Outcomes
Many organizations have come to Altiris to address these challenges. In this section, we will explore the achievements of Altiris customers in implementing Altiris Total Management.
Altiris encourages our customers and prospects to plan and strategize the delivery of all projects and initiatives. Developing project goals and managing to those goals will help demonstrate a quantifiable business outcome. Upon achievement of quantifiable business outcomes, it is important to communicated to upper management and business units the achieved success. Let’s take a look at some of the quantifiable business outcomes Altiris customers have achieved.
Strategic IT Spending

10. Get More Out of Your IT Spend
Altiris provides the industry’s most comprehensive suite of IT lifecycle automation solutions that help organizations manage, secure and support all IT assets to accelerate the value of IT.

11. Emerging Technologies
IT Realities
Heterogeneity
“Let’s see… 4 hardware vendors, 9 operating systems, over 2,000 applications…”
Governance Pressures
“SOX, GLBA, HIPAA, FISMA, BASEL II, license compliance – What’s next?!
Best practices and standards?
Emerging Technologies
“Blades, Itanium, Virtual Machines, Thin Clients… What’s next?”
Security Pressures
“Am I doing all I can to increase my company’s security posture?”
IT Realities
Heterogeneity – proliferation of multiple OS, applications, and hardware has increase complexity and reduced agility.
Emerging technologies – early adopter? Do new technologies make you more competitive or do they create complexity and stall innovation within your organization?
Outsource pressures – Can an outsourcer prove they can do your job faster and cheaper? Are business units representing outsourcers due to the inability to accommodate all IT operations initiatives?
The Aberdeen Group wrote in 2005….“Technology and service providers are reaching past the CIO to engage directly with business line managers, using low-cost or free trials as entry levers.” – CIO Disruptors Benchmark Report: The 2005 CIO Agenda, Aberdeen Group
Additionally,
Daryl Plummer of Gartner wrote in July 2005….“IT organizations must deliver more value than the business can buy in the marketplace.” - The Gartner Scenario 2005 IT Leader’s Next Big Decisions, Ken McGee, Daryl Plummer, Gartner 7/20/05
Consolidation – acquisitions. Technology. Hardware, software agreements.
Stan Elbaum of Aberdeen wrote in 2005…“Nearly one fifth of best-in-class firms have already completed platform consolidations. By contrast, less than 10% of all other firms have done so.” – The 2005 CIO Agenda – CIO Disruptions, Stan Elbaum, Aberdeen, 8/26/05
Flat IT spend – Budget is not increasing while expenditures are increasing.
Security pressures – keeping system security posture at high levels.
Governance pressures – the regulations just keep coming. There is a core to all regulations, which we will address throughout this presentation – creating a baseline developed with standards, enforcing standards, and implementing change control.
________________________________________________________________________
Quotes
Outsource Pressure
“Technology and service providers are reaching past the CIO to engage directly with business line managers, using low-cost or free trials as entry levers.” – CIO Disruptors Benchmark Report: The 2005 CIO Agenda, Aberdeen Group
“IT organizations must deliver more value than the business can buy in the marketplace.” - The Gartner Scenario 2005 IT Leader’s Next Big Decisions, Ken McGee, Daryl Plummer, Gartner 7/20/05
Consolidation and Heterogeneity
“21% of respondants in 2005 ‘will replace 25% to 99% of our Windows machines with Linux.’" – Linux Desktops The Question is Where And When Not If, Richard Fichera and Simon Yates, Forrester, 9/1/05
“Nearly one fifth of best-in-class firms have already completed platform consolidations. By contrast, less than 10% of all other firms have done so.” – The 2005 CIO Agenda – CIO Disruptions, Stan Elbaum, Aberdeen, 8/26/05
Outsource Pressure
“Justify that I can do it cheaper and better than someone else!”
Flat IT Spend
“Do more with less.”
Consolidation
“As companies come together, do their technologies work together ?”

12. Typical IT Environment
Executive Management
Business
Units
Architecture
Team
Security
Team
Regulation
Team
Service
Desk
SLAs, Network Events
Licenses,
Contracts
Discovery Tools
Asset
Repository
Typical IT Environment
Let’s look at the typical IT environment - we might see in a company who may actually have a CMDB or a collection of data repositories and management tools, but it’s a conglomeration of information from a bunch of sources or otherwise known as…federated. We like to refer to this environment as a “duct taped” IT environment.
Multiple repositories & integration points
Unreliable and inaccurate data
Overhead associated with creating and maintaining integration points
Maintenance of multiple technology platforms is costly and repetitive
High risk of unsuccessful change activities
No ownership or accountability
No understanding of Total Cost of Ownership
Lengthy incident and problem resolution times
Failed implementations of CMDB
Multiple Reporting tools with the inability to create meaningful, collective reports of all repository info
Difficulty to effectively manage change
This type of environment leads to high costs, low service levels, inflexible operations, regulation violations, and increased security vulnerabilities. Management systems are only as good as the information you get out of the system. Real-time information is powerful.
You must consider the individuals that require information from your management systems – architecture committee, change advisory board, security team, regulation/compliance team, and executive management.
Receiving
Configuration
Items
External Data
Sources
DSL
Packaging
Configuration
Mgt. Tools
CMDB
Security
High costs, low service levels, inflexible operations

13. IT Business Goals INCREASE QUALITY REDUCE COSTS INCREASE SYSTEM
MEET
COMPLIANCE
DEMANDS
INCREASE QUALITY
INCREASE SYSTEM
SECURITY POSTURE
AUTOMATE MANUAL PROCESSES
IT Business Goals
IT business goals are typically focused on supporting corporate initiatives. To support corporate initiatives organizations should focus on increasing the quality of IT services, while reducing the cost associated with delivering the services.
With the proliferation of new regulations (that don’t seem to stop coming), most IT organizations are trying to meet compliance demands for regulations such as Sarbanes-Oxley, HIPAA, FISMA, PCI, so on… A majority of the regulations and governance activities focus on ensuring system security.
To achieve a secure environment, many organizations are focusing on automating processes to meet compliance demands and enforce security standards.
To begin to automate processes and ensure system security, organizations must focus their efforts on standardizing the IT infrastructure.
The only way to develop and enforce corporate standards is by understanding what is in the environment. Not only understanding what is in the environment, but gain visibility and control over the IT infrastructure and resources. Gaining visibility and control is the foundation of achieving IT business goals.
STANDARDIZE IT INFRASTRUCTURE
GAIN VISIBILITY AND CONTROL

14. Gaining Visibility and Control
<Bumper Slide>
Gaining visibility and control
1 - Provides the foundation for effectively managing change, 2 - It also improves awareness and control, 3 - allowing for complete management of IT resources
What is the secret? The Configuration Management Database (CMDB)
Gaining Visibility and Control

15. Foundation of Managing Change
Configuration Management Database (CMDB)
A database which contains all relevant details of each CI and details of the important relationships between CIs.
Provides the foundation of effective change management
Problem analysis
resolution
Change control
CMDB
View of real-time/near real-time
configuration data
Application
Dependencies
Desktop
Configuration
Foundation of Managing Change – CMDB
The foundation of managing change is the Configuration Management Database or CMDB. A CMDB is a database which contains all relevant details of each Configuration Item or CI and details of the important relationships between CIs. ITIL defines a CI as a component of an infrastructure – or an item, such as a Request for Change, associated with an infrastructure – which is (or is to be) under the control of Configuration Management. CIs may vary widely in complexity, size and type – from an entire system (including all hardware, software and documentation) to a single module or a minor hardware component.
Gartner defines the CMDB as including:
Discovery or integration of discovery of configuration data
Federated data store that provides view of configuration items
Hierarchical and peer-to-peer visualization of infrastructure components
Lifecycle view of an infrastructure component (includes financial and contractual associations)
Impact/risk analysis
As part of the Gartner definition of the CMDB, the CMDB is the source of executing and controlling change, it is also provides the necessary information to reduce incident and problem resolution time and increases accuracy of resolution through integration with the service desk.
Not mentioned in this slide from Gartner is the importance of a CMDB in ensuring system security. The CMDB not only provides the foundation of change, it also provides the foundation of standards definition.
Now that we have demonstrated the industry definition of a CMDB, let’s take a look at Altiris’ centralized Configuration Management Database.
Quotes
ITIL Adoption
“Forrester estimates that 30% of $1 billion-plus companies are experimenting with ITIL and between 12% and 13% have implemented ITIL.” – The Management Process Alphabet Soup, Jean-Pierre Garbani, Forrester, 9/1/05
Network
Configuration
Server/Apps
Configuration
Event
Management
Financial
Data
Application
Development
ITAM
Source: Configuration Management Database: What’s It All About? -
Ronni Colville, Gartner 2005

16. Improving Awareness & Control
Configuration Management Database (CMDB)
A database which contains all relevant details of each CI and details of the important relationships between CIs.
Provides the foundation of effective change management
Change
control
Employee self-help
Incident / problem
analysis & resolution
Centralized CMDB
View of real-time
configuration data
Application
packaging
development
Client mgmt
Definitive Software
Library
Improving Awareness and Control
To understand Altiris’ view of the CMDB, we must first define what Altiris considers to be a Configuration Item. The Altiris CMDB manages the following resources as Configuration Items:
Hardware – desktops, notebooks, servers, handhelds, network devices and components within each of these devices
Individual software components and packages
Non-discoverable assets
Services or better known as collections
Contracts – SLAs, License agreements, warranties, entitlements
Organizational units – users, owners, locations, cost centers, departments, business units
Incidents, problems, changes
Cost models
Each of these configuration items has relationships within the CMDB. These relationships can be defined to create services. Let’s take a look at how Altiris populates the centralized CMDB using Altiris automated discovery and process management tools.
Build….
Client management and apps, network components, server and apps, event management and monitoring, financial and contractual details, 3rd party data, and application development and packaging into the DSL.
Within Altiris Total Management Suite, Altiris helpdesk functionality is built on top of the centralized CMDB allowing for quick incident and problem resolution, as well as effective change management. We will take a deep dive into managing and executing change later in the presentation.
Altiris employee self-help functions bring the end user closer to IT operations providing call avoidance and task avoidance while increasing end user satisfaction. With Altiris self-help functions, end users are able to search the embedded knowledge base for answers to their own issues, log incidents, open Request For Change, or even download pre-approved software on their own.
Another valuable output of Altiris CMDB is the ability to leverage CMDB data for improving system security through vulnerability assessments, patch levels, and network quarantine. We will discuss this integration later in the presentation.
________________________________________________________________________
Quotes
CMDB
“In today’s large and complex IT infrastructures, Configuration Management requires the use of support tools, which includes a CMDB. Physical and electronic libraries are needed along with the CMDB to hold definitive copies of software documentation.” – The CMDB Landscape Market Directions, Vendor Solutions and IT Deployments, Dennis Drogseth, EMA, 6/15/05
Asset Management
“By 2006, the need to reduce overall IT expenditures for baseline operations will mandate asset management within all four stages of the IT asset life cycle (0.7 probability).” – Critical Issues for IT Asset Managers, Jack Heine, Gartner 5/12/05
Network
mgmt
Server/App
mgmt
IT Asset
mgmt
Monitoring
event mgmt
Service-oriented
integration

17. Managing IT Resources Managing IT Resources
Dennis Drogseth of EMA stated in June 2005 that…“Altiris has emerged from being a component-focused systems change and configuration solution towards being a more complete platform for operational management and change control…its CMDB…has been a key enabler for functional extensibility.” This was listed in his analysis entitled “The CMDB Landscape Market Directions, Vendor Solutions and IT Deployments”
In support of Dennis’ statement, the Altiris Extensible Management Architecture provides the perfect foundation for the Altiris CMDB. The systems flexibility provides embedded web reports allowing you to gain a 360 degree view of your IT environment. The Resource Association Diagram is especially unique as it allows you to view the CI relationships. This is useful when diagnosing incidents and problems. It is also useful when analyzing the impact of change.
To recap of some of the functional benefits of Altiris’ centralized CMDB
Single source of truth
Automatic updating of CMDB
Native integration to change & configuration management tools
Perform targeted change execution based on CMDB defined collections
Basis for standards enforcement driving improved system security
Embedded Web Reports increases system usability and analysis

18. Managing Change <Bumper Slide> Managing Change
Now that we have defined the CMDB as the foundation of managing change, let’s dive into change control.
Managing Change

19. Managing Change
…ensure standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of… service quality, and consequently improve the day-to-day operations of the organization. ITIL
Change
Management
Assess impact on business & IT performance
Change
Management
Authorize & execute
Release
Management
Controlled release
CMDB
Identify areas impacted
Managing Change
The ITIL definition of change management is – Change Management is designed to…ensure standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of… service quality, and consequently improve the day-to-day operations of the organization.
Additionally,
Ronni Colville, Patricia Adams, and Kris Brittain of Gartner wrote in August 2005 “Optimize Change and Configuration Management With People, Process and Tools”…“IT change management is the process that an enterprise uses to track modifications of any part of its IT infrastructure and application environment in a controlled manner, enabling and verifying approved changes with minimum disruption to the IT service.” - Optimize Change and Configuration Management With People, Process and Tools, Ronni Colville, Patricia Adams, Kris Brittain, Gartner, 8/3/05
Purpose of Change Management – Benefits
Provide standardized approach to managing change
Understand and minimize risks associated with change
Ensure business continuity and support of corporate objectives
Typically initiated by Problem Management or projects
Often executed through Release Management
The goal is to reduce the number of unapproved changes
As previously noted, the foundation of managing change is the CMDB. The ability to assess impact and keep constant record of the IT environment. This is also extremely important for supporting regulation compliance.
Quote
Change Management
“IT change management is the process that an enterprise uses to track modifications of any part of its IT infrastructure and application environment in a controlled manner, enabling and verifying approved changes with minimum disruption to the IT service.” - Optimize Change and Configuration Management With People, Process and Tools, Ronni Colville, Patricia Adams, Kris Brittain, Gartner, 8/3/05
CMDB
Update records

20. Change and Configuration Management in Motion
Process
Management
Analysis - risk / cost / impact
CMBD
Targeted collections
Approvals
Change Board
RFC:
- Request
Project
Security
vulnerability
Change execution > testing & verification
Migration
Hardware
refresh
Software
delivery
Virtualization
Patch
testing
Quarantine
security
remediation
Backup
recovery
Application
packaging
State
mgmt
Change and Configuration Management In Motion
Let’s take a look at a complete process flow of change and configuration management in motion.
A Request For Change can be created through various sources – a customer request, project or a security vulnerability.
The request is then captured and service or asset to be changed is logged within the change record through Altiris’ change management functionality.
The first step is to understand the risks associated with making the change – what are the possible risks, cost, and impact of the change?
In most cases, the change request will need to be approved by the change advisory board. The change advisory board may choose to view the CMDB to determine possible impact.
Upon approval of the change request, a targeted collection can be made to effect change on specific assets or services. This is a key integration point that Altiris supports. From within the Change record, the technician can leverage Altiris change control/configuration management tools to test, execute, and verify the completion of change. The following change control tools are tightly integrated into the CMDB and the change record to increase change accuracy and reduce the risk associated with the change.
Migration, hardware refresh
Software delivery, virtualization
Patch testing and delivery
Quarantine and security remediation
Backup and recovery may be used throughout the change process for backout plan
Release management using application packaging and application state management
Once the change has been verified, Altiris centralized CMDB is automatically populated with the executed change activities. The changes are reflected in change reports, allowing individuals to track who, what, when and the success rate of the change. This is also imperative for many of the underpinning regulations.
Chip Gliedman of Forrester Research wrote a research note entitled “New Entries In Midrange Service Desk Market” in June 2005…“Altiris' service desk offering was built on top of its asset and systems management platform — a reversal of typical product packaging architectures. As a result, we expect the product [Service Desk] to be strong in providing detailed asset information and faster incident resolution through execution tools” – New Entries In Midrange Service Desk Market, Chip Gliedman, Forrester 6/14/05
Let’s take a look at change process flow that incorporates process management, change execution, and the CMDB…
____________________________________________________________________________
Quotes
Helpdesk & Process Management
“Altiris' service desk offering was built on top of its asset and systems management platform — a reversal of typical product packaging architectures. As a result, we expect the product [Service Desk] to be strong in providing detailed asset information and faster incident resolution through execution tools” – New Entries In Midrange Service Desk Market, Chip Gliedman, Forrester 6/14/05
“17% of organizations are using home-grown problem management solutions. Moving to commercial software provides many benefits...” – Thirty-One Best Practices For The Service Desk, Chip Gliedman, Forrester 6/28/05
Update CMDB
View report and Audit Trail

21. Business scenario > Gaining Visibility & Control
A majority of the desktops and servers in your environment are 3 years old. Your CIO has asked you to refresh 25% of your environment within three months and develop a standardized lifecycle approach to asset management
Business Scenario > Gaining Visibility & Control
A majority of the desktops and servers in your environment are 3 years old. Your CIO has asked you to refresh 25% of your environment within three months and develop a standardized lifecycle approach to asset management

22. Change > Hardware Refresh & Data Migration9 1 10
Continuous compliance
validation 8
Deliver
to user
RFC:
- Request
Project
Ongoing
service
& support 2
Capture
request
details
Centralized CMDB 7
Migrate user
Settings 3
Check
inventories &
analyze cost
Receiving
reconciliation
Migration / Hardware refresh is a form of change.
Creation of RFC is captured within the Change record.
Approvals
2. Check inventories (hardware, software) for available assets. In the case of software, check license counts to ensure compliance.
If requirement to procure, procure asset
3. Receiving asset using Barcode and verify received asset with Purchase order
4. Migrate user settings to new machine – update CMDB
Recovery as a safety net
5. Deploy assets – update CMDB
6. Continuous compliance validation
7. Ongoing service & support
Process starts all over again
Quantifiable Business Objectives
“Reduced time to build servers from 6 hours to 10 minutes”
“Reduced imaging time of multiple systems from 6 hours to 30 minutes”
“Reduced migration time by 85 percent”
Deploy standard
image 6
Leverage CMDB
collections 5 4

23. Business scenario > Gaining Visibility & Control
You have been asked to rollout a new productivity suite to your marketing team. You goal is to make the transition as seamless as possible without disrupting your marketing executives.
Gaining visibility and control
Business Scenario - You have been asked to rollout a new productivity suite to your marketing team. You goal is to make the transition as seamless as possible without disrupting your marketing executives.

24. Change > Software Management
Update license count in contract 11
Continuous
compliance
validation 12 1
Review delivery
success 10
RFC:
- Request
Project
Software
portal 2
Capture
request
details 3
Centralized CMDB
Deliver software
to targeted collections 9
Test
package 7
Check license
inventories 4
Package
applications 6
Leverage CMDB
collections 8
Change > Software Management
Software delivery is a form of controlled change.
1. Creation of RFC is captured within the Change record.
2. Check license inventories (if requirement to procure, procure additional licenses or reallocate unused licenses)
You may want to discuss reallocation or retirement of unused licenses
3. Application packaging – store within Definitive Software Library (DSL)
4. Test application packages with QA/Preflight technology
5. Save gold packages within DSL
6. Leverage collections within CMDB or create new collections
7. Deliver software to targeted collections – talk about bandwidth throttling and checkpoint recovery
Recovery as a safety net
8. Update license counts and CMDB ownership
9. Review success of targeted deployment
Quantifiable Business Objectives
“Improved software delivery success rate 60% to 90%+”
“Reduced software installation time by 95%”
Reallocate/retire
unused licenses 5

25. Business scenario
Technological advances can reduce the number of steps it takes to manage your software environment
Business Scenario - Technological advances can reduce the number of steps it takes to manage your software environment

26. Software Virtualization
Application ‘A’
Application ‘B’
Never run an install/uninstall on a client!
Instant on/off/reset (scheduled reset)
Eliminates application conflicts!
No more “DLL Hell”!
Different versions can coexist
Keep old version available until you’re ready to turn it off
Even phased rollouts can be greatly accelerated
Mitigating risk
Virtual Package 1
Virtual Package 2
Refinement of Software Delivery – Imagine if you could do these things within a virtual layer
Solution Benefits
Provisioning and deprovisioning applications is disruptive to users and time consuming
Never again run an install or an uninstall on a client!
Instant on/instant off – Applications are made available or unavailable in a fraction of a second
No system rights required by user
No reboot required on client
Required services spin up when application is activated
Recovering a damaged application is time consuming
Instant application reset (can be scheduled)
Application conflicts are difficult or impossible to manage
SVS eliminates application conflicts!
No more “DLL Hell”!
Operating system cannot be corrupted by an application
Even different versions of the same application can peacefully coexist
Migration to new application versions requires significant testing and planning; takes a long time to execute and rollback is difficult
Significantly reduced testing time
Keep old version intact and available until you’re ready to turn it off
If old version was conventionally installed, you can prevent uninstall from damaging new version deployed virtually
Even phased rollouts can be greatly accelerated – rollback any time, in no time
Functional Benefits
Virtual Software Packages (VSP’s) created with simple capture tool (SVS Admin)
VSP’s are highly portable between machines and Windows versions (variables)
Negligible system overhead (+/- 100K filter driver)
The virtualization technology is invisible to the user, to the applications, and to the operating system
Applications and data are visible system-wide
Virtualized applications execute normally
Integrated with Inventory Solution
Pre-built Web Reports and Notification Policies

27. Meet Compliance Demands
<Bumper Slide>
Meet Compliance Demands
Meet Compliance Demands

28. How Has Altiris Total Management Helped?
Reduce costs;
increase quality
Meet compliance
demands
Gain visibility
& control
Standardize
IT infrastructure
How has Altiris Total Management helped our customers?
Reduced service delivery costs; increased quality of service
Increased visibility into and control over IT resources
Automated manual processes and reduced service latency
Standardized and consolidated hardware, software, management systems, and resources
Increased system security posture
Achieved compliance goals: license agreements, PCI, Sarbanes-Oxley, HIPAA, FISMA
Management Goals
Meet SLAs and reduce operational costs
Better align IT services with business needs
Reduce deployment failures
Improve quality of service through optimization
Reduce hardware and software support costs
Quantifiable Business Outcome
Achieved ROI in less than one year for Total Management Implementation
Substantial reduction of support costs on a permanent basis
Saved $125,000 in IT technician time, $140,000 in lost productivity time, 7000 hours in migration time
Reduced ticket resolution time from hours and even days to minutes
Gained visibility into and control over IT resources
Increase IT asset visibility, accountability, and control
Create a single source of truth leveraging centralized CMDB
Increase ROI, lower costs, and develop accurate budgets
Reduce cost and complexity of maintaining multiple systems and integration points
Lowered total cost of owning corporate IT assets
Ability to create accurate forecasts of future IT budgetary needs
View asset information within help desk environment to quickly diagnose issues
Gained real-time, complete list of all the hardware and software on the network
Reduced inventory time from one month to minutes
Automated manual processes
Do more with fewer resources through automation
Increase agility and consistency through controlled automation
Automate software installation procedures
Reduce desktop downtime
Reduce desktop downtime and boost systems management efficiency
Increased productivity through employee self-help - Online software catalogs and data recovery without the aid of a technician
Replace manual help desk processes with automated solutions to speed incident resolution time
Reduce desktop support visits by nearly 50 percent
Support remote workers by automating the process of pushing upgrades, patches and hot fixes to laptops over dial-up lines
Reduce software installation time by 95 percent
Standardized and consolidated
Standardize desktop and desktop configuration management
Standardize server operations
Standardize application configurations
Reduce the risk associated with desktop and server changes
Increase datacenter staff productivity by 200 percent through standardized deployment
Reduce time to build servers from 6 hours to 10 minutes
Reduce imaging time of multiple systems from 6 hours to 30 minutes
Reduce migration time by 85 percent
Decrease Windows XP migration time by 75 percent
Quickly migrate more than 100 of the most common settings
Improve software delivery success rate 60% to 90%+
Respond to new hardware imaging requests in 88% less time
Eliminated server build discrepancies
Validate compliance against a proactive system security policy
Enforce corporate system security across the network
Centrally remediate security issues
Rapidly assess system security status
Comply with standards and regulations through increased visibility and proactive response
Cost savings by ensuring all software licenses remain in compliance by proactively managing license agreements
Automatically detect the installation of unauthorized software
Achieve HIPAA and Sarbanes-Oxley regulatory compliance
Track all corporate approved software to ensure that only authorized licensed applications are installed on desktops
Remove banned and illegal software to maintain compliance
Align processes and resources to industry-standards and best practices
Achieved compliance goals
Create a baseline to support ongoing compliance initiatives
Proactively support software license requirements and agreements
Track system changes through dependable audit trails
Align technology with internal process and industry standards: COBIT, ITIL, CMMI, NIST
Automate
manual processes

29. Conclusion/Wrap up Help solve your most pressing IT business goals
Centralized CMDB is the foundation of change control
‘Razor and blade’ implementation – implement what you need when you are ready
Conclusion/Wrap Up
Altiris Total Management Suite helps solve your most pressing IT business goals
Total Management Suite covers everything we discussed in the presentation and focuses on accelerating your return on investment – in other words, Total Management Suite is aggressively priced.
Centralized CMDB is the foundation of change control
‘Razor and blade’ implementation – implement what you need when you are ready

30. Thank you for your time
Questions?
Thank you and Q&A

31. Additional Case Studies
Thank you and Q&A
You will receive a follow up within the next week providing a link to the presentation. We are also working on a series of whitepapers that support this content. Additional questions, please contact me….

32. Quantifiable Business Outcomes
Examples of Customer’s Achieved QBO’s
<Bumper Slide>
Quantifiable Business Outcomes
Many organizations have come to Altiris to address IT business challenges. In this section, we will explore the achievements of Altiris customers in implementing Altiris Total Management and draw parallels to your organizational goals.
Altiris encourages our customers and prospects to plan and strategize the delivery of all projects and initiatives. Developing project goals and managing to those goals will help demonstrate a quantifiable business outcome. Upon achievement of quantifiable business outcomes, it is important to communicate to upper management and business units the achieved success. Let’s take a look at some of the quantifiable business outcomes Altiris customers have achieved.
Quantifiable Business Outcomes

33. Quantifiable Business Outcome
Increase quality;
reduce costs
Meet compliance
demands
Gain visibility
& control
Standardize
IT infrastructure
Quantifiable Business Outcome
Organizations came to Altiris to help achieve the following IT business goals:
Increase quality of service, reduce cost of delivery
Gain visibility into and control over IT resources
Automate manual processes
Increase system security posture
Standardize IT infrastructure
Meet compliance demands
Although we will not be providing a live testimonial from Lafayette Schools Corporation, we do have a few quantifiable business objects Altiris customers have achieved as a result of using Altiris software. Let’s take a look at some the achieved quantifiable business objectives.
____________________________________________________________________________-
The Weather Channel
Reduce costs; increase quality – decreased Windows XP migration time by 75%, reduced desktop visits by 50%
GM Brazil
Gain Visibility and Control – able to harvest software licenses allowing them to reduce their software license expenses by 44% resulting in 1000% ROI in 45 days
MainTech
Automate manual processes – they had an XP migration which they had budgeted 3.2M to do the project manually. Instead, they used Altiris and the migration cost them $1.9M (savings of 40%)
Steelcase
Meet compliance demands – wanted a more effective software license compliance process mandated by the company as part of their Sarbanes Oxley efforts. They’re also in the process of implementing a common global services approach based on ITIL.
Lafayette Schools
Standardize and consolidate - they previously had 6 separate products for asset management, remote control, patch management, etc and they were able to standardize and consolidate those products with Altiris. They also standardized on Dell (not sure if you want to mention hardware or not). By implementing Altiris and getting rid of the support contracts they were paying for on the other 6 products – will achieve ROI in less than 2 years (only accounting for support contracts)
Munich Re Group
Increase System security posture – they are using SecurityExpressions to assure password authentication and authorization are being used correctly, audits desktops to ensure that modems are not installed in unauthorized systems, tracks all corporate approved software to ensure that only authorized licensed applications are installed on Munich Re Group's desktops, and verifies that virus detection software is installed and the virus detection database is updated
Automate
manual processes

34. Increase Quality, Reduce Costs
Company Overview
Headquartered in Atlanta, Ga.
24-hour cable channel
Viewed by 87 million households
Challenges
Reduce costs associated with migrating to Windows XP
Improve speed and quality of IT support
Increase accuracy of inventory and IT budget forecasts
Protect user data and speed data recovery
Altiris Solution
Altiris Client Management Suite Including:
Deployment Solution
Software Delivery Solution
Carbon Copy Solution
Recovery Solution
Inventory Solution
Results
Decreased Windows XP migration time by 75 percent
Reduced desktop support visits by 50 percent
Increased accuracy of asset inventory
Recovery process sped up because of automation
The Weather Channel
Increase quality, reduce costs – decreased Windows XP migration time by 75%, reduced desktop visits by 50%
AMCORE Financial - Reduced travel expenses more than 70 percent, by $6,000 a month, and can locate every piece of equipment no matter where it is moved.

35. Gain Visibility & Control
Company Overview
Headquartered in Sao Caetano do Sul
Location houses manufacturing as well as distribution
Challenges
Increase productivity, while reducing costs
Discover and manage IT assets with more ease
Need for Web-based reports for inventory
Automation of manual processes
Altiris Solution
Patch Management Solution™
Inventory Solution ®
Application Metering Solution™
Software Delivery Solution™
Recovery Solution™
Contract Management Solution™
Results
Achieved 1000% ROI in 45 days
Process for discovery and tracking of licenses automated
Real-time accurate Inventory produced
Recovery Solution saves end-user down time
GM Brazil
Gain Visibility and Control – able to harvest software licenses allowing them to reduce their software license expenses by 44% resulting in 1000% ROI in 45 days

36. Standardize & Consolidate
Lafayette
Schools
Company Overview
School District in Lafayette, Indiana
11 elementary schools, 2 middle schools, 1 high school
7500 students, 1000 staff
Challenges
Manage 4000 computers with IT staff of only 8 people
Replace manual deployment processes
Implement proactive, automated help desk
Improve speed and quality of server management
Altiris Solution
Altiris® Total Management Suite™ including:
Client Management Suite™
Server Management Suite™
Asset Management Suite™
Results
Replaced 6 products with the single Altiris solution
ROI in less than 2 years taking into account just the cost of support contracts of the other 6 products alone
Able to refresh 1000 computers each year with IT staff of 8 people
Lafayette Schools
Standardize and consolidate - they previously had 6 separate products for asset management, remote control, patch management, etc and they were able to standardize and consolidate those products with Altiris. By implementing Altiris and getting rid of the support contracts they were paying for on the other 6 products – will achieve ROI in less than 2 years (only accounting for support contracts)

37. Automate Processes Company Overview Challenges Altiris Solution
Market leader in delivering custom-tailored IT solutions
30,000 people employed in 160 locations across the U.S.
Supports 4,000 PCs and 300 HP servers for sister divisions
Challenges
Reduce Windows XP migration costs.
Implement a disaster-recovery plan.
Improve accuracy of inventory and licensing.
Replace manual patch process and increase system security.
Altiris Solution
Altiris® Total Management Suite™ including:
Client Management Suite™
Server Management Suite™
Asset Management Suite™
Results
Saved $1.3 million on its Windows XP migration
Recovery/backup automated at all 160 branches
Automated time-consuming manual software license inventory
Delivery of patches automated reducing vulnerability
MainTech
Automate manual processes – Saved $1.3 million on its Windows XP migration. MainTech had an XP migration which they had budgeted 3.2M to do the project manually. Instead, they used Altiris and the migration cost them $1.9M (savings of 40%).
Dell IT - Increased Worldwide IT staff productivity and server provisioning consistency by developing 40 standardized, pre-built jobs for 13,000 Windows and Linux servers across the global organization.
If we have additional time at the end of the presentation I can share additional results Altiris customers have achieved using Total Management Suite. This presentation will also be available following the presentation giving you the opportunity to review the contents in depth. Additional case studies can be viewed at
In each of these scenarios, Altiris customers were in the process of achieving specific IT business goals. What they found out was that each of the business goals were related. Let’s take a look at the typical IT business goals that we hear from our customers and analysts. But before we do that, it is iPod time!!!

38. Increase System Security Posture
Company Overview
German-based, international reinsurance company
Leader in reinsurance business since 1880
Challenges
Increase the security of its computer network
Become compliant with Global Information Security Framework (GISF)
Automate manual auditing process, saving time and virtually eliminate the possibility of human error
Altiris Solution
Altiris Security Expressions™
Results
Auditing process automated, resulting in dramatic time savings
Automation helped eliminate human error
Helped become compliant with GISF and other policies
Security improved, ensuring only authorized applications are installed
Assures password authentication and authorization are being used correctly
Munich Re Group
Increase system security posture – they are using SecurityExpressions to assure password authentication and authorization are being used correctly, audits desktops to ensure that modems are not installed in unauthorized systems, tracks all corporate approved software to ensure that only authorized licensed applications are installed on Munich Re Group's desktops, and verifies that virus detection software is installed and the virus detection database is updated

39. Meet Compliance Demands
Company Overview
Global leader in the office furniture industry
Employs approximately 14,000
Serves its customers through network of independent dealers
Challenges
Meet software license compliance requirements/deadlines
Improve patch management efficiency and effectiveness
Implement a common global services approach
Reduce TCO of IT assets
Align IT with corporate Sarbanes-Oxley initiatives
Altiris Solution
Altiris® Total Management Suite™ including:
Client Management Suite™
Server Management Suite™
Asset Management Suite™
Results
Achieved software license compliance for Sarbanes-Oxley
Lowered total cost of ownership of IT assets
Increased security levels of PCs across the company
Increased visibility of IT assets and licensing agreements
Meet compliance demands – wanted a more effective software license compliance process mandated by the company as part of their Sarbanes Oxley efforts. They’re also in the process of implementing a common global services approach based on ITIL.