1. VisionWare Multiple Aspects of Single Citizen View
for Local Authorities

2. Presenter Andrew Clough UK Public Sector Director
My Objective is:
To show how a Single Citizen View can support
Digital programs of many different types

3. VisionWare UK SME Public Sector Focussed MultiVue Digital Enabler
Data governance
Cost reduction
Efficiency & effectiveness
Data sharing
Re-use
Public Sector Focussed
Over 50 Local Authority clients
100% Microsoft Technology
MultiVue

4. Single Citizen View Customer Data Integration Single Customer View
Local Government
Tell us Once
Social Care
Right 1st Time
Channel Shift
Digital by Default
Customer Service
Troubled Families
Fraud & Debt
Data share and Data Hub
Golden Record

5. Real Life Identification
CTax
Name: Marcus Ritchie
Address:
Lowlands Farm
Regent Lane
Poole
Electoral Role
Name: Mark Ritchie
Address:
Leyland Farm Holdings
Poole
BH2 4LN
Electoral Role
Name: Mark Richie
Address:
Lowlands Farm Holdings
Poole Road
BH2 4LN
Name: Marcus Ritchie
Aliases: Mark Ritchie, Marc Richy
Lowlands Farm Holdings
Regent Lane
Poole Road
Dorset BH2 4LN
MultiVue / CRM
DWP
Name: Marc Richy
Address:
Leyland Farm
Poole
Dorset

6. Why Local Government Use It?
Underpin Digital by Default programs
Data Quality
Duplicate Information
Lack of a Single View
Integration and Information Sharing issues
Lack of joined up systems or working
Need for efficiency improvements
Multiple agency data
Desire not to miss events
Personalisation of Services
Improve Citizen Service across agencies
Manage life events
Better interventions
Accurate interventions

7. Case Study (December 2013) What this might mean 1,871 86,129 7,237
Council Tax
Electoral Register
External System
Libraries
Council Tax (112,000)
1,871
86,129
7,237
17,779
Electoral Register (120,000)
6,155
8,490
16,121
(22,000)
3,998
4,998
(96,000)
2,659
What this might mean
Compared to others
Impact of duplicates in Electoral Register
Accurate Business Information
Cost
Quality of Service
Reputation

8. Additional Business Insight
Citizen
Remove Duplication
Relationships
Report
Feed other systems
Share
“The solution will provide us with an extremely flexible product that not only addresses our initial requirements, but will also allow us to build upon this in the future.”

9. Local Authority Clients
Borough of Telford & Wrekin
Bury Metropolitan Borough Council
Cheshire East Council
Cheshire West and Chester Council
City of Wakefield Metropolitan District Council
City of Westminster
Dumfries & Galloway Council
East Renfrewshire Council
East Riding of Yorkshire Council
Inverclyde Council
Knowsley Metropolitan Borough Council
Leicester City Council
North East Lincolnshire Council
North Lanarkshire Council
Nottingham City Council
Portsmouth City Council
Renfrewshire Council
Hertfordshire County Council
Peterborough County Council
Scottish Borders
Surrey County Council
Warwickshire County Council
West Dunbartonshire Council
West Lothian Council
West Sussex County Council
Lambeth Primary Care Trust
NHS Lanarkshire
NHS Lanarkshire - Acute Services Division
NHS Lanarkshire - North Community Health Partnership
NHS Lanarkshire - South Community Health Partnership
Wakefield Council: Reduce call handling times by 40%.
West Lothian Council: Saves £3m annually with more effective Social Care.

10. London Clients City of London Corporation City of Westminster
LB of Croydon
LB of Enfield
LB of Hammersmith & Fulham
LB of Lambeth
LB of Newham
LB of Redbridge
LB of Sutton
LB of Tower Hamlets
LB of Waltham Forest
LB of Havering
"Customer interactions cost us in the order of £15 for a face-to-face contact, £2.50 for a telephone call, and 20p for a self-service Web transaction. By unifying data from our disparate systems, MultiVue helps us save significant sums by achieving first contact resolution of 95% of customers service requests.“
Geoff Connell, Deputy Head of ICT, The London Borough of Newham

11. “This is the first value add packaged solution on the MDS platform.”
Independent View
“VisionWare has a strong domain knowledge of the local government market”
“This is the first value add packaged solution on the MDS platform.”
“Significant success in the UK public sector markets … a brilliant engineering team bring data integration to citizens, patients and children.”

12. Questions, Answers, Discussion?