1. What Is cXML Business Integration?
Ariba Seller Solutions
© 2014 Ariba, Inc. All rights reserved.

2. Benefits of Business Integration Introduction to cXML
Contents
Benefits of Business Integration
Introduction to cXML
Where to Go for Help
© 2014 Ariba, Inc. All rights reserved.

3. Benefits of Business Integration
Section 1
Benefits of Business Integration
© 2014 Ariba, Inc. All rights reserved.

4. Move to Electronic Communication
Electronic communication makes full integration with your customer possible
Electronic communication is:
Faster
More accurate
More repeatable
Less expensive
Provides better customer satisfaction
Helps retain your customers
Data entry errors are reduced 45-60% when you move to cXML.
You can gain 60-75% in productivity when you move to cXML.
© 2014 Ariba, Inc. All rights reserved.

5. The Problems of Previous Technologies
Mail, telephone, fax, and messages are problematic, because they
cannot be used automatically by your business systems
are subject to human re-interpretation
require expensive and error-prone RETYPING
You cannot automatically use the data in messages. Someone must manually copy and paste the data from the message into correct fields in your system.
© 2014 Ariba, Inc. All rights reserved.

6. What do We Mean by “Electronic Communication?”
Automatic communication between business applications across organizations
Two-way communication
Examples:
Customer purchase orders (POs) automatically appear in your order-processing system
Your A/R system sends invoices automatically to your customer’s A/P system
One-way communication methods, such as fax, require either the buyer or the seller to re-enter data.
© 2014 Ariba, Inc. All rights reserved.

7. What Benefits Does Ariba Network Offer?
There are other ways to connect with your customer, but the Ariba Network offers:
Integrate once, use many
Document history
Testing and debugging tools
A complete range of business documents, from catalogs to invoices to payment
Unlike one-to-one systems, your company becomes available to all of the thousands of large buying organizations that use the Ariba Network.
If there is ever a dispute about a transaction, both you and your customer can log in and view the same document at the same time.
Ariba Network’s order tester allows you to test your catalogs, PunchOut site, and cXML order routing.
Ariba Network supports all the transaction types that you and your customer need.
© 2014 Ariba, Inc. All rights reserved.

8. Integrate Once, Use Many
Customer A
Customer B
Ariba Network
Your
Company
Customer C
Customer D
On the left is your company
You integrate once to the Ariba Network….
On the right are current and potential customers
In the middle is the Ariba Network, on the Internet
and all of these customers can connect with you.
Customer n
© 2014 Ariba, Inc. All rights reserved.

9. Greater Accuracy = Faster Payment
Avoiding data re-entering and human interpretation provides greater accuracy.
Decreased error rates in invoices leads to faster payment.
cXML suppliers see a 15-20% reduction in days sales outstanding. That’s 6 to 25 days shaved off the payment cycle.
© 2014 Ariba, Inc. All rights reserved.

10. Visibility into Your Customer’s Needs
Tie your customer to your back-office systems
Order Processing and Shipping
Accounts Receivable
Product or Stocking Database
CRM Systems
MRP/ERP Systems
Sales Forecasting Systems
All of these systems can benefit from an electronic connection to your customer.
© 2014 Ariba, Inc. All rights reserved.

11. Reduce the Cost of Operations
Reducing phone calls, faxes, and messages increases your efficiency and reduces the cost of customer care and order processing
Example: Real-Time Order Status
Here, your system has set the status of this item to “confirmed,” which is visible by the user who generated the order. =
Fewer calls from customers
© 2014 Ariba, Inc. All rights reserved.

12. Real-Time Status
Increased customer satisfaction due to better responsiveness and accuracy
Immediate order confirmations
Real-time shipping status
Similarly, you receive real-time invoice status and payment status
© 2014 Ariba, Inc. All rights reserved.

13. Differentiate Your Company
93% of Ariba Network sellers still use or fax routing
However, your customers understand the benefits of integration and automation
They are drawn to efficient sellers
Electronic integration makes you more attractive to potential customers
© 2014 Ariba, Inc. All rights reserved.

14. Stop Being a Vendor
cXML integration makes your company and your offerings much more sticky, greatly increasing the cost of moving to a different seller
Stop being a vendor and start being a strategic partner with your customers.
You become a strategic partner when you integrate your applications with your customer.
© 2014 Ariba, Inc. All rights reserved.

15. Embrace the Future
Integration through the Internet, where applications communicate automatically
Because you already transact through the Ariba Network, moving to electronic communication is easier than ever
cXML
You
Your Customer
© 2014 Ariba, Inc. All rights reserved.

16. Section 2
Introduction to cXML
© 2014 Ariba, Inc. All rights reserved.

17. Ariba Network Document Routing
You receive documents through your preferred routing method
cXML is just another routing method. You use it instead of other methods, such as or fax.
Fax
Online Inbox
Ariba
Network
EDI AS2
EDI VAN
cXML
© 2014 Ariba, Inc. All rights reserved.

18. Introduction to cXML commerce eXtensible Markup Language
A protocol for real-time communication between buyer and seller systems
The native language of the Ariba Network
Used for more than $20 billion of transactions each month
© 2014 Ariba, Inc. All rights reserved.

19. cXML documents correspond to paper documents that you use everyday
For example
Purchase Orders
Invoices
Catalogs
Ship Notices
There is a cXML document for all of the business transactions that most companies use.
© 2014 Ariba, Inc. All rights reserved.

20. cXML Documents (Continued)
cXML also supports transactions made possible by the Internet
For example
Real-time order-status changes
Discount management
PunchOut
The real-time, electronic communication made possible by the Internet enables new collaborative functions that were not possible through paper.
© 2014 Ariba, Inc. All rights reserved.

21. PO Routing
Your Company
Ariba Network
Customer
The Ariba Network is used for more than just routing. Because it keeps a copy of all routed documents, it can perform specific validation in later, related documents
You receive and process the PO
The PO is sent to the Ariba Network
It is authenticated and validated
A copy is sent to you
A user creates a PO
© 2014 Ariba, Inc. All rights reserved.

22. Business Documents Order Request Order Confirmation Ship Notice
These documents are listed in the order that they are typically sent in a business transaction.
Order Request
A purchase order sent by a buying organization
Order Confirmation
Sent by you to indicate whether you accept, reject, or backorder purchase order items
Ship Notice
Sent by you to indicate that you shipped specific PO items
Invoice
Sent by you to bill for the purchase order
© 2014 Ariba, Inc. All rights reserved.

23. Business Documents (Continued)
Invoice Status Update
Sent by your customer to convey invoice status, such as processing, paid, or rejected
Credit Memo
Sent by you to return payment back to your customer
Scheduled Payment
Sent by your customer to indicate when you will be paid
Remittance Advice
Sent by your customer to indicate that you were paid and lists the payment method used
© 2014 Ariba, Inc. All rights reserved.

24. Section 3
Where to Go for Help
© 2014 Ariba, Inc. All rights reserved.

25. cXML Development Resources
cXML DTDs, examples, and documentation
cXML website:
Ariba Network help
Choose Help > Documentation
Download examples and modify them
Download standard codes used by cXML
© 2014 Ariba, Inc. All rights reserved.

26. cXML Development Resources (Continued)
Two main guides describe cXML:
cXML User’s Guide
Describes all aspects of cXML, it’s transport, and cXML standards and security
cXML Solutions Guide
Describes how Ariba products use cXML
Both guides reside on the Ariba Network help page.
© 2014 Ariba, Inc. All rights reserved.

27. Ariba Ready Programs
Help from Ariba Consulting and Inside Account Management
CIF
PunchOut
cXML Integration
Ariba Ready has expertise to help you develop a CIF catalog to get you started quickly.
Later, get help developing a PunchOut catalog, which might be a better solution for your offerings.
Finally, get help integrating your business systems with your customers.
© 2014 Ariba, Inc. All rights reserved.

28. Supplier’s accounting package
Dell Boomi
Buyer
Supplier’s accounting package
Ariba Network
Buyer
Buyer
Dell Boomi is a cloud-based service that connects your back office systems to the Ariba Network. Pre-built adapters are available for popular accounting packages, such as QuickBooks, Dynamics GP, and Sage 50.
No integration technology? No problem!
Dell Boomi is geared towards sellers with no integration expertise, allowing you to transact POs and invoices electronically.
© 2014 Ariba, Inc. All rights reserved.

29. 3rd-Party Solution Providers
These solution providers can help you with:
• PO integration
• Invoice integration
• Ariba PunchOut support
• Website development
© 2014 Ariba, Inc. All rights reserved.

30. Questions about these Programs?
Send an message to:
© 2014 Ariba, Inc. All rights reserved.

31. More Questions? Attend live webinars:
Integrating with Customers through cXML
PunchOut for E-Commerce Managers
Creating Electronic Catalogs (CIF)
Register for these webinars at
© 2014 Ariba, Inc. All rights reserved.

32. Move to Electronic Communication
Finally…
Move to Electronic Communication
Stop being a vendor...
and start being a strategic partner. Integrate with your customers to bind them to your company.
You
Your Customer
cXML
© 2014 Ariba, Inc. All rights reserved.