1. In this section: Why Delegate? Learning to Delegate
Within an organization, managers have authority to direct workers. This section discusses:
Maintaining Authority
Enforcing the Unit of Command Principle
Why Delegate?
Learning to Delegate
Resistance to Delegating

2. What You’ll Learn Three benefits of delegating.
Five reasons some managers are reluctant to delegate.
How managers delegate effectively.

3. Why It’s Important
Managers cannot and should not make all decisions themselves.

4. Key Terms delegate subordinate unity of command span of management
accountability

5. Maintaining Authority
Managers can maintain authority by delegating some of their authority and responsibility by:
Enforcing the Unity of Command Principle
Establishing an Appropriate Span of Management
Giving Subordinates the Authority to Make Decisions
Ensuring Accountability

6. The Unity of Command Principle
Employees should have only one immediate supervisor.
Confusion is likely to result when a worker has to report to two people at the same time.

7. Establishing an Appropriate Span of Management
The span of management, or span of control, defines the number of subordinates a manager can effectively control. The factors that determine how many subordinates a manager can handle include:
the complexity of the jobs subordinates perform
the quality of the people who fill the positions
the ability of the manager

9. Why Delegate? Some tasks are too time-consuming to handle alone.
Some tasks are too routine to warrant a manager’s attention.
Some tasks may require special skills that a manager may not possess.
Fig 2-1

10. Learning to Delegate In order to delegate, managers need to:
identify which tasks can be delegated.
analyze how they spend their time.
look for tasks that can be handled by subordinates
determine which subordinates can best handle the task.
make sure that the subordinate to whom they delegate understands and accepts responsibility for the task he or she is being given.

12. Fact and Idea Review 1. What is the unity of command principle?
2. Name three factors that control the number of subordinates that a manager can handle
3. Give three reasons why it is important for managers to delegate.
4. Explain the process by which managers determine which tasks to delegate.