0. Jack Santos Twitter: @CIOanalyst
Presentation Title
Reshaping IT
Jack Santos
Presenter's Name

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Gartner delivers the technology-related insight necessary for our clients to make the right decisions, every day. 1

2. Nontechnical Skills Are Important, Maybe More Important Than Technical Skills
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Why do projects fail? No one chose “technical skills as the sole cause of IT projects failing.
skills discussion
Why is that? It used to be that the technical hero could succeed.
Source: Gartner Research Circle "Professional Effectiveness" Survey (March 2013)

3. What Is Professional Effectiveness
What Is Professional Effectiveness? It Is More Than Just About Employee Development or Individual Contribution

4. An Opportunity to Reshape Yourself, Your Staff, and IT
Understand the impact of trends upon the future of IT and IT professionals:
How IT careers are evolving
Address organizational and individual mindsets, beliefs, and actions that impact their future
Practice cross-competency effectiveness
Hone your non-technical skills:
Business acumen, communication, and influence
Developing buy-in
Collaboration and innovation

5. Top 3 Focus Areas for Improvement
Collaboration and Sharing
Engaging Business Peers
Innovation and Creativity

6. The Power of The Individual
Individualization
The Power of The Individual 6

7. Case Study 7

8. 8

9. The hypothetical Market Basket board conversation
Pluses:
Profitability – Up
Reputation – High
Customer Loyalty – High
Employee Loyalty & Retention - High
Minuses:
Margins - Low
Market Share Growth – Low
Working Capital Investment - Low
Use of Technology – Low
Threats/Opportunities:
Not ready for New Entrants. Not an attractive acquisition/sale target.
Recommendation:
Increase marketing $ - grow share
Invest working capital into new store expansion
Invest in technology – inventory management, digital marketing
Improve margins, Increase profits 9

10. Step 1: Hire a New CEO 10

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13. Meanwhile, at the board…13

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15. They want to save their Boss!
Pay/Comp
Working Conditions
Ethical Concerns
They want to save their Boss! 15

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17. Is Social Media the New Union?
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Two Choices:
This too shall pass
There is something fundamentally different going on here about
the employee-employer relationship
worker motivations
communication 17

18. If this is happening with grocery store workers…
What does it mean for IT professionals? To BYOD To careers To Mobile Device Management To policies and standards To Work/Life balance ? To how managers manage? To how employees contribute? 18

19. Captive Developers and Programming Support
Where Did You Come From, Where Are You Now and Where Do You Want to Be?
Plan/Manage
Build
Run
Architects, Planners, Procurement, IT Finance
To Business Units
To Third-parties
Captive Developers and Programming Support
Captive IT&O, Help Desk
Time
Future (10 Years) Current
To Third-parties, Cloud

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22. "Classic IT" Is Redefined
IT is increasingly not done by IT …
IT decisions made outside the IT organization.
Application development outside the IT organization.
Own technical support and maintenance by business areas.
Each seen to increase innovation.
IT is becoming a business skill.
Surgical outsourcing and ecosystem of players.
Remote work and mobile drives technology needs.
Customer experience rules.

23. Top 3 Focus Areas for Improvement
Collaboration and Sharing
Engaging Business Peers
Innovation and Creativity

24. The Power of The Individual Frameworks to think about…
Individualization
The Power of The Individual
Frameworks to think about… 24

25. The 7S Framework 2.0 McKinsey Circa 1980s: Today: Strategy Structure
Systems
Shared Values
Skills
Style
Staff
Serendipity
Swarming 
Spontaneity
Simulation
Social
Stimulation
Skillfulness

26. David Rock: “Your Brain at Work”
SCARF
David Rock: “Your Brain at Work”
From: 26

27. Bottom Line? How you hire: Soft skills vs. technical skills
How employees do their job
How you engage your employees 27

28. Recommended Gartner Research
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Redefining "Marketing IT" From Telling to Engagement Mike Rollings (G )
Marketing IT: Avoiding the Road to Disenfranchisement and Disempowerment Jack Santos (G )
Employment Practices That Undermine IT's Evolution Mike Rollings (G )
Mastering Influence and Communications Mike Rollings (G )
Managing Your Career Jack Santos (G )
Becoming a Contextual Strategist Mike Rollings (G )
For more information, stop by Gartner Research Zone.