1. Mrs Lee Cheng Ean Associate University Librarian (Resources)
E-Services & Adoption of Mobile Technologies by Academic Libraries in Singapore
Mrs Lee Cheng Ean
Associate University Librarian (Resources)

2. Participants Profile
8 responses

3. Provision of E-Services

4. Provision of E-Services
Top 3 e-services launched/in progress:
Discovery Service
Online Information Literacy Programme
Online Reference Services
Top 3 e-services with no/future plan:
Webinars
Live Chat Services
Online Payment

5. Provision of E-Services
Online Reference Services are offered through e-forms
Live Chat Services were discontinued due to low demand
Majority use EDS as their Discovery Service
Other e-services:
Enquiry Management System
Digital Repository
Mobile Apps

6. Handheld Devices Used

7. Provision of Mobile Services

8. Provision of Mobile Services
Top e-services launched/in progress:
Mobile Databases – ALL
OPAC - Mobile Version – ALL
Mobile Apps
QR Codes
Mobile Library Collections
Mobile Social Media: Facebook
Other mobile technology:
Mobile Discovery Services
Mobile Room Booking
Top e-services with no/future plan:
Mobile Text Quizzes – ALL
Mobile Text Surveys
Mobile Phone Location Finding / GPS
Mobile Social Media: Foursquare
Mobile Tour
iTunes U or Podcasts

9. Challenges

10. Objectives of Mobile Initiatives
Other objectives:
Increase accessibility/availability 24 x7, anytime, anywhere
Promote innovative teaching and learning methods
University's strategic directions

11. Best Practices/Innovative Mobile Applications
Clinic sessions to assist users for configuring library e-resources on the mobile devices
Outreach initiatives
Place mobile devices at common area
Push technology to keep patrons informed about library services, resources, activities and events
Highlight resources accessible through mobile platform
Mobile discovery services
Mobile app, e.g. Library-on-the-Go
Teach information literacy skills
Access to current news
Organize photo competition through Facebook's Likes

12. Comments & Suggestions
Availability of training and exposure to recent mobile applications
Online services should be designed to be accessible on PCs and various mobile devices, as no clear distinction between online and mobile currently
Patron confused with different methods and login accounts for mobile services offered by vendors
Library to offer mobile services that is more secure due to privacy

13. Examples of NUS

14. Examples of NTU

15. Examples of SMU

16. Comments? Feedback? Questions?