1. Specialist People Foundation Partnership Planning Process
Copenhagen
November 2011

2. Key Success Factors for Starting Up and Specialisterne Operation
Key success factors for starting up a Specialisterne operation
Review SPF planning process
Requirements for local operating partners of Specialisterne
Introduction to Feasibility Study framework

3. Critical Success Factors for Starting Up Specialisterene
You must have the potential to grow to 50 consultants in a 4-5 year period in order to reach scale and achieve sustainability
You must have a lead corporate partner (customer) secured with a significant amount of business committed
You must have 3+ years of funding secured
You must have an on-going funding model for assessment & training procured or identified
You must secure local government/municipal support and active engagement
You must have identified a source(s) of potential candidates with autism for employment
You must have strong “Dandelion” practitioners amongst local team

4. SPF Planning Process The Five Stages in Planning Preparation
Feasibility Study
Local Partner
Business Planning
Licence Agreement

5. Preparation
We begin with the appointment of the Local Coordinator. This person must have a strong ambition to create lasting change in his/her country regarding the employment of people with Autism Spectrum Disorder.
The Local Coordinator should be a person who is well-connected and has the time to spend on the planning process. This will likely be on a volunteer basis in the initial stages.
The role of the local coordinator will be to:
Form the initial contacts needed to trigger the planning process
Engage and coordinate with local stakeholders
Organise an advisory board consisting of key stakeholders 
Act as the key liaison to SPF during the feasibility study process
Help procure funding needed for the feasibility study phase
Preparation
Feasibility study
Local Partner
Business planning
Licence agreement

6. Feasibility Study Feasibility Study:
The Feasibility Study should provide a detailed assessment of the local environment and market.
It serves as the platform for a decision on whether and how to establish a business in the specific locale.
The Feasibility Study should also be conducted in collaboration with the advisory board and the local coordinator
Examples of SPF services which may
be included in the Feasibility Study phase:
Feasibility study toolbox
Template for feasibility study
Three-year budget analysis & planning model
Online questionnaire
Three meetings onsite, including:
Start-up meeting
Midway meeting involving workshop with leaders from the local IT industry
Final meeting
Five days consulting support from SPF
Legal support
Fees to local external consultant contributing to the Feasibility Study
Est. cost for European Union countries ~ €30,000, depending on the level of local support and capability
Estimated duration: 3 months
SPF travel costs not included
Preparation
Feasibility study
Local Partner
Business planning
Licence agreement

7. Model for Feasibility Studies in the European Union
ASD
Industry
And
Market
Social Welfare System
Specialisterne
Desk research
Field research
Desk research
Field research
Desk research
Field research
Desk research
Field research
Diagnosis protocol
Network
Employ-ment situation
Existing institutions
Survey for the local autism community
Key stake-holders within the ASD area
Price benchmark
Demand and competition
Sector turnover
Salaries
Fixed costs
Leaders from the local IT sector and other relevant sectors
Expected incentives and subsidies
Working schemes for disabled people
Munici-palities
Region
Country EU
Other key stake holders
Financial and funding conditions
Legal and ownership structures
Financial forecasting and budget
Local legal experts

8. Local Partner Local Operational Partner
Subject to the findings of the Feasibility Study, SPF, together with the local advisory board, identifies a local partner who has the capacity and interest to establish and operate the local Specialisterne business.
The local partner may be a person, a company or an organization.
The local partner signs the License Agreement with SPF and establish a Specialisterne for-profit or non-profit entity as per the feasibility study.
Criteria for the Local Operational Partner:
A shared vision and values
The competence and motivation to operate a Specialisterne-type of business
A proven track record in human resource management
Ideally, strong experience working with disabled people in a commercial environment
Business development and management skills
The financial capacity to operate Specialisterne
Preparation
Feasibility study
Local Partner
Business planning
Licence agreement

9. Business Planning Examples of SPF services that Business planning:
may be included in the Business
Planning phase:
Business Planning Toolbox, including an operational implementation plan and a financial budget model for five years
Three days on-site meeting with SPF
Five days of meetings with Specialisterne management in Denmark
Five days consulting support from SPF
Business planning:
The local partner develops a Business Plan and an Operational Plan.
The Business Plan includes in-depth planning for a Specialisterne operation including organization plan, project plan, budget and funding plan.
SPF & Specialisterne provide support as needed in this process (agreed on a case-by-case basis)
Estimated cost for EU countries: €20,000
Estimated time: 3-5 months
The business plan is prepared by the local operational partner and supported by SPF
SPF travel costs not included
Preparation
Feasibility study
Local Partner
Business planning
Licence agreement

10. Licence Agreement License Agreement:
The partner commits to the shared values, vision, strategy, knowledge sharing and collaboration within the SPF community.
The partner is granted access to the brand, knowledge base, partner network and other resources.
SPF commits to assisting the partner with training, support, business development, global marketing, branding and quality control.
SPF Knowledge Base summary:
Process descriptions for the business consulting and assessment/training areas
Human Resource management guidelines
Competence Management Model
30+ practical tools, process descriptions and templates, covering the overall business 360.
License fees includes:
Signing fee: €25,000
Annual flat support & services fee: €20,000 (Y1 operations+)
Revenue-linked royalty fee
Preparation
Feasibility study
Local Partner
Business planning
Licence agreement

11. SPF Partnering Principles
Specialisterne has seven years experience with our model of employing high-functioning people with ASD
We have a deep partnering model – we go all in to help our partners
We expect common values as a common ground to start a succesful partnership
We have a strong brand to be shared with the right partners
Our partner selection process is rigorous

12. SPF Selection of the Local Operating Partner
The partner is assessed in areas such as:
current organization and their interest and capacity to integrate and operate a Specialisterne-like business
competences, motivation, vision and values
commercial experience
influence and lobbying force
a proven track record in human resource management
Selection of local partner:
The local partner may be a person, a company or an organization.
The partner sets up a Specialisterne for-profit or non-profit entity as per the findings in the Feasibility Study.
The local partner signs the License Agreement.

13. Selected Partner Obligations
The local partner signs a partnership agreement with SPF, governing the long-term sustainability of the partnership and the local Specialisterne operation.  
The partnership agreement vests the responsibility of the Specialisterne operation to the local partner and commits SPF to offer on-going support, training and resources to ensure global marketing, branding and quality control.
The local partner commits to running Specialisterne as a social firm with at least 50% of its employees diagnosed with ASD.
The local partner also upholds the values of the business - the Dandelion management model - and provides a supportive working environment for employees.

14. Introduction to the “Specialisterne Operational Model”
Operational Concept & Model
Assessment Process
Business Process
Financial Model

15. Assessment and training
Specialisterne provides 3-5 months assessment and training, with the mission to assess and develop the personal and professional competences of specialist people* in order to help them excel in the workplace.
Assessment may act as an independent unit providing services to external stakeholders, including potential employees to public and private organizations, as well as potential business consultants.
Business consulting
The Business Unit identifies and solves IT-related tasks that specialist people (the consultants), based on their unique competences, are able to perform better and more efficiently.
The mission of The Business Unit is to deliver consulting services based on specialist competences, and to function as a show case for workplaces interested in employing specialist people. 
*Specialist People are defined as high-functioning people with autism or similar challenges

16. Assessment - Unique Selling Points
Specialist People-friendly environment
At Specialisterne we consider every single individual as unique.
Our working environment embraces differences and takes individual needs into consideration.
In-company assessment
Assessment is provided in Specialisterne’s corporate environment and in close cooperation with managers and consultants in the business department.
Consultants act as role models for candidates both professionally and socially.
Internships
The assessment process includes an in-house or external internship period.
Internship focuses on developing and strengthening the candidate’s personal and professional skills, and on improving self-confidence and belief in success.

17. The Assessment Process: Identifying the Talent and the Right Fit

18. Business - Unique Selling Points
Passion for Detail - all our services are characterized by the unique competencies of our consultants;
High level of concentration
Perseverance for repetitive actions
Pattern recognition
The ability to spot deviances in data, information and systems
Attention to detail
Process optimisation
Specialisterne consultants deliver unique competencies to tasks where house employees are often less skilled and motivated.

19. Business Services
Software Management; Software Development, Test Specification and Database Optimization
Testing/Registration; Software Testing, Quality Control, Data Registration, Embedded Testing, Data Migration
A 2009 Datamonitor report suggests that insufficient testing costs the global IT industry between $22bn and $60bn each year
Data Logistics; Hardware and Functionality Testing, Data & Service Management, Data Collection, Journalizing & Cataloging

20. Specialisterne Denmark
For-profit social enterprise
Owned by non-profit Specialist People Foundation
Focus on high-functioning people with Autism Spectrum Disorder (ASD)
Services
Consulting within software management, testing, registration and data logistics
Five-month assessment and training program
Three-year youth education
People
20 people within staff & management roles
35 people with ASD in business consultants roles
20-22 people (18+ years) with ASD as candidates in assessment program
26 people (16 – 25 years) with ASD as students on 3 year youth education 20

21. Specialisterne Business Services

22. Customer References
TDC is the leading Danish nationwide telecommunication provider
Testing of feature and functionality compliance against specs in new phones
Testing functionality in new mobile phones for sale in TDC shops
Continuous testing to see if mobile phones support old and new TDC services
Oticon is a Danish world leader within the hearing aid industry
Extract Revision Number from CAD drawings, data conversion
Establish data integrity between old manual archives and new ERP system
Zero error margin mandatory
Danish IT service provider to the bank and electronic payment industry
Testing of bank application for internal use (platform specific)
User functional testing of new internet banking applications
Testing user friendliness of internet applications
The worlds largest mobile phone manufacturer
Regular testing of software releases for mobile phones
People onsite at Copenhagen R&D center (largest outside Finland)
Assistance on improvement of test cases & specifications 22

23. Customer References: IBM Denmark
“IBM has a long history of commitment to Diversity - focusing on equal opportunities, eliminating barriers and understanding cultural differences.
As a result, when approached by Specialisterne in 2010, IBM quickly expressed its intentions to establish a long-term working relationship with Specialisterne in order to create job opportunities for people with Autism Spectrum Disorders.
As we speak, IBM has just hired its first two employees with ASD, with the assistance of Specialisterne. Both jobs will be in the Security Administrations department.
In addition, now IBM wants to further discuss how to expand the cooperation, for example by enrolling interns from Specialisterne in various departments. 23 23

24. Specialisterne Model - Organisation Structure, Start-up Phase, Year One
Initial Phase (IP):
The first year of operation has high entry-to-market cost due to:
Building up pipeline and closing of first deals
High ratio of Management to Candidates and Consultants
Low distribution of fixed costs
Start-up fee to SPF €
The high ratio of management is required to identify and establish market including PR and customers
CEO
Assessment Manager
Trainer / Assessment
Business Manager
Personal Manager
Finance outsourced
Capacity at a time:
Six Candidates per Assessment Manager in Assessment
Eight Consultants per Business Manager and Personal Manager in Business
Capacity per year:
18 candidates (four-month assessment period)
Eight consultants

25. Assessment Business START UP Financial summery Initial Phase (IP)
Total revenue €
Total subsidies € 0
Total variable costs € ( )
Total subsidies € 0
Total fixed costs € ( )
Total variable costs: € ( )
Consultant working hours:
Estimated working hours for consultants approx. 80h / month (= 60%).
Total contribution: € ( )
Total fixed costs € ( )
TOTAL COSTS € ( )
TOTAL COSTS € ( )
NET LOSS € ( )
NET LOSS ASS + BIZ € ( )
With 100% salary to consultants
NET LOSS ASS + BIZ € ( )
With 60% salary to consultants

26. Organisation Structure Operation Phase
CEO
Head of Assessment
Two Assessment Managers
Trainer
Head of Business
Two Personal Managers
Two Business Managers- (organised as a matrix)
Marketing assistant
Controller
Finance outsourced
HR manager
Health coach
Capacity at a time:
12 consultants per
Business Manager & per
Personal Manager
Eight candidates per
Assessment Manager
10 candidates per Trainer.
Total capacity per year:
60 candidates (four months assessment period)
24 consultants
Operational phase (OP):
The level of cost required to scale the business based on following assumptions
SPF fees :
Royalty: 2-3% of Business Revenue
Annual fee: €

27. Business Model - Assessment
Assumptions
Dependencies
Drivers
Subsidies:
Grants from public-specific national project (EU etc.)
Grants from private entities
Refunds on salary to diagnosed
Subsidies from state + local municipalities
Subsidies:
This requires a local field study. It includes knowledge of national legalization and specific rules.
Cost Drivers – variable costs:
Candidates leading to number of Assessment Managers and Trainers
Variable costs:
10 candidates per Assessment Manager
Salary Assessment Man = € per month
Trainer full time = € per month
Other, marketing, travel, rep
National Level of existing assessment.
Assessment model and competences of ASM
Documentation needs
Subsidiary policies
Cost Drivers – fixed costs - 50 % of overhead:
Number of employees and their requirements for facilities
Size of management and board of directors
Level of administration – all fixed assets leased
Level of start up capacity
Up front payment on deposits not included in BM
Fixed costs:
Management salary = € (IP) / € (OP) per month
Head of Assessment = € per month
Board of directors = € per month
Rental cost = € per month
Finance = € per month
Total adm. cost = € pr month (IP) € pr month (OP).

28. Background Assumptions (Assessment)
Assessment Manager
The Assessment Manager can assess up to six candidates in the initial phase and up to 10 in the operational phase.
The capacity of the AM is dependant of the state and level of candidates, the requirements to documentation in relation to subsidies and the cooperation with the trainer.
The assessment period is between 3 and 5 months.
Finance
It is suggested that the account function is outsourced due to high level of scalability = variable cost
The finance section needs a controller when the business is in its operational phase to run the project economy and to support the CEO on reporting, financials and application of subsidies.
It is also the controllers task to analyze socio-social impacts.
Trainer
The trainer is a person with IT technical background teaching candidates in the assessment period.

29. Business Model - Assessment
Business estimate – Initial phase (six candidates at a time) Operational phase (20 candidates at a time)
Total subsidies € 0
Total subsidies € 0
Total variable costs € ( )
Total variable costs € ( )
Total fixed costs € ( )
Total fixed costs € ( )
TOTAL COSTS € ( )
TOTAL COSTS € ( )
Candidate Salaries
In the business case it is assumed that the candidates receive no salary.
Total Assessment Cost
The total cost is € (IP) 4.191/ € (OP) per month per candidate.
Equals a total of € (IP) and € (OP) for an assessment period of four months.
Variable Assessment Costs
The variable cost to assess six candidates is € per month and € for an Assessment period of four months.

30. Business Model – Business (BIZ)
Drivers
Assumptions
Revenue:
Number of consultants
Number of consultants per PM
Number of consultants per BM
Hourly fee based on complexity of assignment:
Data logistic
Testing & registration
Software Management
Project fee = fixed fee
Chargeability rates
Revenue:
Software Man: € 110/h -0% (IP) / 10% (OP) of revenue
Test & Reg.: € 70/h – 40% (IP) / 35% (OP) of revenue
Data Log.: € 45/h – 60% (IP) / 55% (OP) of revenue
Project = fixed price negotiated
BM = € 150/h
Chargeability:
Consultants: 70% (80h / month)
Business Manager: 50% (130h / month)
Dependencies
Subsidies:
Grants from public-specific national project (EU etc.)
Grants from private entities
Refunds on salary to diagnosed
Subsidies from state + local municipalities
Subsidies:
This requires a local field study. It includes knowledge of national legalization and specific rules.
Level of existing assessment in the country
Competences of BIZ Manager, Personal Manager and Business Manager
Subsidiary policies
Cost Drivers – variable costs:
Number of consultants
Number of consultants per Business Manager
Number of consultants per Personal Manager
Facilities per consultant
Variable costs:
12 consultants per BM
12 consultants per PM
Facilities per consultant = € 150 per month
BM salary = € per month
PM salary = € per month
Consultant salary = € per month
Fixed costs:
Management salary = € per month
Head of Business = € per month
Board of directors = € per month
Rental cost = € per month
Finance = € per month
Fitness Coach = € per month
Total adm. cost = € pr month (IP)
€ pr month (OP)
Cost Drivers – fixed costs - 50 % of overhead:
Number of employees and their requirements for facilities
Size of management and board of directors
Level of administration – all fixed assets leased
Up-front payment on deposits not included in BM
© Specialist People Foundation All rights reserved

31. Background Assumptions (BIZ)
Business Manager
BM acts as a consultant on normal consultant conditions. The level of the BM is comparable to Manager level in a traditional consultancy operation.
The tasks are:
BM can scope mid- and high end tasks
Scoping and describing the job
Instruction of consultants
Responsible for job economy
Sales for existing customers
Production
Internal Projects and Absence
The chargeability of consultants is 70%. This leaves some time for internal projects scoped by PM or other in SPE and may be considered as work training and utilization of available resources between assignments.
Therefore it is important that consultants are also assigned on internal projects where they can use their creativity and spare time between assignments.
Due to their diagnosis, consultants often have a higher percentage of absence.
Consultants in the Initial phase
It is assumed that there are no consultants in Q1 and Q2. In Q3 and Q4 it is assumed that 12 consultants are hired.
Discount
No discount is included in the BM although it might be advisable as an introduction to market.
Finance
We suggest that the account function is outsourced due to high level of scalability = variable cost
The finance section needs a controller when the business is in its operational phase to run the project economy and to support the CEO on reporting, financials and application of subsidies.
It is also the controllers task to analyze socio-social impacts.
Personal Manager
PM does not act as a consultant on normal consultant conditions. The PM supports the consultants with schedules and helps them within their working situations. The PM has a pedagogical background and may also have a technical background.
The tasks are:
PM can scope low and mid-end tasks
Responsible for the consultants ‘ comfort
Health and Psychological Assistance
No costs included for resources within medical care, psychological assistance or psychiatrist assistance.
Health Coach
The Health coach initiates sports, exercise and provides advice to candidates and consultants about diet.
© Specialist People Foundation All rights reserved

32. Dependencies in the Business Model (BIZ)
The profitability of this business is dependant on the level of complexity of tasks that consultants can handle. Due to several dependencies in the Business Model
Level of complexity of tasks
Chargeability of BIZ Managers
Number of Consultants per BIZ Manager
Total Average fee per hour
Contribution rate
High
Low
© Specialist People Foundation All rights reserved

33. Business Model – Business (BIZ)
Business estimate – Initial phase (8 consultants ) Operational phase (24 consultants)
Total revenue €
Total revenue €
Total subsidies € 0
Total subsidies € 0
Total variable costs: € ( )
Total variable costs: € ( )
Harvest from Assessment
It is assumed that four to six candidates are potential recruits for BIZ as consultants in IP.
Total contribution: € ( )
Total contribution: €
Subsidies:
With no subsidies breakeven in BIZ is at approx. 70 consultants with full salary.
Paid per hour (approx. 60% salary) the breakeven point in BIZ is at approx. 26 consultant.
Total fixed costs € ( )
Total fixed costs € ( )
TOTAL COSTS € ( )
NET LOSS € ( )
TOTAL COSTS € ( )
NET LOSS € ( )
NET LOSS ASS + BIZ € ( )
NET LOSS ASS + BIZ € ( )
© Specialist People Foundation All rights reserved

34. Business Model – Key Performance Indicators
Initial phase
Operational phase
12 candidates /
10 consultants after 6 months
20 candidates /
24 consultants
Chargeable hours (all) per month
448
1.456
Average fee / hour (all)
€ 55
€ 80
Net contribution per consultant per month (loss)
€ (1.289)
€ 339
Total contribution per BM per month -
€ 3.050
Consultant working hours:
Estimated working hours for consultants approx. 80h / month (= 60%). At estimated average fee rate for consultants this is the absolute minimum number of hours for reaching positive contribution.
© Specialist People Foundation All rights reserved

35. Specialist People Foundation Value Proposition, Deliverables and License Model

36. Value Proposition – Why “Specialisterne” ?

37. Value proposition – Why “Specialisterne” ? 1/3
Details
Benefit to licensees
Strong Brand
Specialisterne is recognized as the most successful social enterprise worldwide within the field of autism
The “Specialisterne” brand is recognized around the world as the first-mover regarding employment models of people with autism
Widespread media coverage promotes immediate and positive recognition
Instant credibility - brand-name positions Specialisterne-licensees as members of a global movement to improve the lives of people with autism spectrum disorders
Proven Concept
Profitable businesses
Customer references
Fundraising track-record and references
“tailwind” in fundraising and business development

38. Value proposition – Why “Specialisterne” ? 2/3
Details
Benefit to licensees
Partners
Pro-bono partners within legal, finance, strategy, accounting…
Growing number of international corporate clients
Local presence through Ashoka, Lions Club and The World Autism Association
Participant in The European Commission social innovation activities
Access to a strong network of supporters
Early access to committed business partners and clients
Broad Access to Global Ashoka Network
Ashoka is the world’s largest social entrepreneur network
Thorkil Sonne with Specialisterne is an Ashoka Globalizer
The Ashoka Localizer model and Support Network is available to Specialisterne partners
Support from the best and most experienced local and global social entrepreneurs
Access to key influencers
Pro-bono support

39. Value Proposition – Why “Specialisterne” ? 3/3
Details
Benefit to licensees
Strong Planning Framework
Detailed Feasibility Study model
Business Planning templates
Advisory and support
Proven pragmatic yet structured and diligent process
“Specialisterne-in-a-box” IT Platform
Web site template
Intranet site template
Google Apps + site Hosting
Easy localization and adaptation
Inexpensive set-up
Professional look & feel
Access to Best Practices
Knowledge sharing with Specialisterne community
Knowledge Base with over 30 key process descriptions, HR tools, templates
Support of all critical business & HR elements and functions
Visual Identity
Right to use Dandelion and Specialisterne logos in the course of business
Complete Corporate Visual Identity Manual, including logo, layout for business card, folders, communications tools incl. Documents, Presentations etc.
Professional Corporate Identity “Out-of-the-box”

40. Specialist People Foundation Deliverables

41. Knowledge Base, Tools and Templates
Process descriptions & templates for day-to-day operations
Business consulting
Assessment/training
Human Resource management guidelines
Competence management model
30+ practical tools and templates

42. Human Resource Platform
Specialisterne Competence model
Employee handbook
Specialisterne Physical and Psychological working environment
Job descriptions and profile for management and administration team

43. Included in the Assessment Package
Description of the assessment and training process
Around 30 exercises, assessment tools and templates
Pre entry assessment
Initial assessment
Baseline assessment
Formative assessment
Summative assessment

44. IT Platform Access to Specialisterne Google cloud, including
mail accounts,
access to knowledge database and server
Google will charge Partner a fee of 360 DKK (50 Euro) per user per year for account services
Two website templates, including
design, colors and settings, which will be the same for all Specialisterne.
The partner need only focus on text, photos and information.
SPF may host the sites if the partner prefers; a monthly hosting fee of 390 DKK invoiced to Partner.

45. Communications Platform
Marketing web site, includes
Joint landing page which will be the same for all Specialisterne globally
local Specialisterne Front page + Text pages.
SPF will deliver standard web page templates in English and a localized newsletter function.
All the text, photos, films, widgets and content in the front page and text pages will operated by licensee locally, formatted in word press locally as desired.
A partner-specific intranet specific
… and Knowledge Base access, of course

46. SPF Knowledge Base (6 July 2011) 1/5
HR documents
Specialisterne - Employee handbook final.doc
Template for Employee handbook. Note, needs to be adjusted and localized. 
Specialisterne_Physical and psychological working environment.doc
Guide and recommendation for environmental and physical working environment  
Specialisterne Competencemodel.pdf
Competence model to be used in HR, Assessment and Business departments.  
Assessment Manager.doc
Job, profile and competences description
Business Manager.doc
CEO.doc
Head of Ass..doc
Head of Bus..doc
HR Manager.doc
Personal Manager.doc
Trainer.doc

47. SPF Knowledge Base (6 July 2011) 2/5
Assessment documents – part 1
Assessment Process.doc
Description of Assessment Process   
Application Form.doc
Standard application form 
Baseline Report.doc
To be used in the end of baseline assessment 
Business Profile.doc
Template for Business Profiling f. summative ass.
CV Resume.doc
Template for CV 
Dialogue Guide.doc
To be used during the structured dialogue sessions  
Individual Interview Guide.doc
To be used during the individual interview  
Individual Learning Plan.doc
To be developed during the structured dialogue and used through the formative assessment  
Internship Contract.doc
To be used for external internship  
Invitation for Individual Interview.doc
Template for invitation to the individual interview 
IT Competence Baseline Exercise.doc
To assess the IT, e-competences in the baseline assessment  
IT Competence Summative Exercise.doc
To re-asses the IT, e-competences in the summative assessment  
Learning Agreement Template.doc
To be signed by the candidate during introduction.
Lego Mindstorm.doc
Exercise guidelines   
Personal Development Plan.doc
to be developed in the summative assessment  
Profile and Evaluation Template.doc
To be used during the structured dialogue 

48. SPF Knowledge Base (6 July 2011) 3/5
Assessment documents – part 2
Specialisterne Competence Model.doc
Updated version - New changes made in the consultant section, marked with yellow.  
Teaching framework.doc
Including Scheme of Work and Session Plan, to be used for IT training  
Welcome folder.doc
Folder with practical information. Given to the candidate in the introduction week.  
Welcome letter.doc
Template for letter to be sent to the candidate when starting the Assessment process.   
Workplace Questionnaire.doc
To be used in the introduction week 
Data Management - Blank spreadsheet.xlsx
Exercise tool 
Data Management Exercise.docx
Exercise guidelines 
Data Management Solutions.xlsx
Exercise solution  
Data Management Spreadsheet.xlsx
Food House exercise.doc
Exercise guidelines  
Food House Solutions.xls
Exercise solution 
Learning Styles Assessment.doc
To be used in the competence assessment week 
Learning Style Test.xlsx

49. SPF Knowledge Base (6 July 2011) 4/5
Business documents
Business process.doc
Description of the business process 
Personal toolbox.doc
Description of the different tools and methods used by the Personal Manager in their support to the consultants.   
Template Customer contract.doc
Formal contract for services sign with customers. Note! Local legal adjustments is needed.  
Template Customer evaluation.doc
A questionnaire used in discussion with the customer to receive feedback on the consultant’s performance and cooperation.   
Template Customer Satisfaction Survey.doc
A questionnaire used to ensure feedback and improve customer relationship   
Template CV for Consultans.doc
Template for set up of CV 
Template Performance evaluation.doc
A questionnaire for managers to be used to give the individual consultant feedback in relation to a specific tasks/project.  
Template Self evaluation.doc
A questionnaire used by the consultant to evaluate and learn from the finalised project/task.  
Template Standard presentation.ppt
Specialisterne Standard presentation to be used and customized for individual customers 

50. SPF Knowledge Base (6 July 2011) 5/5
Finance documents
Budgetmodel.xls
Budget template, with assumptions and KPI.  
Sp Financialmodel.ppt
financial model for start up phase and operation 
Communication documents
Businesscard Folder.zip
Business card – Specialisterne 
letter.dotx
Template for formal letter 
Power Point.pot
Template for Power Point presentation 
Power Point Simpel.potx
Template for Power Point presentation - simple  
SpCVI.pdf
Code to open the document. spcvi  
specialisterne mail sign.jpg
Mail signature 
SpecLogo.zip
Specialisterne Logo 
splogo.JPG
Specialisterne simple logo 
temp5.jpg
Design template Passion for Details 
WordDoc1.dotx
Template for normal documents