1. Middle Managers Department Head Project Leader District Manager
Division Manager
Directors
Dean
Bishop
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2. Top Managers Senior Managers Presidents Chief Executive Officers
Chief Financial Officers
Chief Operating Officers
Vice Presidents
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3. What Do You Think?
Are the principals in our high school first-line, middle, or top management?
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4. Management
Management is the process of getting things done, through and with other people, with efficiency and effectiveness
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5. Management
The process involves the main activities that managers perform
Efficiency is doing a task correctly using as few resources as possible
Effectiveness is doing the right task and reaching goals
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6. Efficiency and EffectivenessR E S O U C A G L T I N M
Goals
Low
Waste
High
Attainment
Ends
Effectiveness
Means
Efficiency
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Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 8 Pearson Prentice Hall, 2005

7. Management Processes
Planning—defining goals, setting strategy, and coordinating activities
Organizing—deciding what to do and how to do it
Leading—motivating employees, directing others’ activities, and resolving conflicts
Controlling—monitoring tasks to see that they are finished as planned
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8. Achieving the organization’s stated purpose
Management Processes
Achieving the organization’s stated purpose
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. .9
Pearson Prentice Hall, 2005
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9. Mintzberg’s Managerial Roles
Management Roles
Mintzberg’s Managerial Roles
Interpersonal relationships
Transferring information
Decision making
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10. What Do You Think?
How is standing in line waiting to make a purchase an example of efficiency and effectiveness?
How would planning or organizing affect how long the lines in a store are?
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11. Is the Manager’s Job Universal? Level In the Organization
All managers plan, organize, lead, and control
But the time they give each activity changes with the manager’s level in the organization
As managers move up, they plan more and oversee others less
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12. Is the Manager’s Job Universal? Level In the Organization
First Level Managers
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 12
Pearson Prentice Hall, 2005
Chapter 1 Lesson 1

13. Is the Manager’s Job Universal? Level In the Organization
Middle Managers
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 12
Pearson Prentice Hall, 2005
Chapter 1 Lesson 1

14. Is the Manager’s Job Universal? Level In the Organization
Top Managers
Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 12
Pearson Prentice Hall, 2005
Chapter 1 Lesson 1

15. Is the Manager’s Job Universal? Profit and Not-for-Profit
A business firm measures its performance by the amount of profit it makes
But not-for-profit organizations don’t share a universal measure of effectiveness
Yet managers in these two types of organizations are more alike than different
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16. Is the Manager’s Job Universal? Size of the Organization
Small-business manager’s most important role is that of spokesman with customers, suppliers, and others outside the company
Managers in a large organization mostly deal with issues inside the company
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17. Making Decisions and Dealing With Change
All managers make decisions
All managers are agents of change
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18. Making Decisions and Dealing With Change
Successful managers are aware of the rapid changes around them
They are flexible in adapting to deal with those changes
At the same time, they must help employees deal with the uncertainty change may bring
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19. Review
A manager is a person who directs the activities of other people in the organization
Management is the process of getting things done, through and with other people, with efficiency and effectiveness
Managers plan, organize, lead, and control
Managers make decisions and are agents of change
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20. Summary Who Managers Are Where Managers Work What Management Is
What Managers Do
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21. Management in the Marketplace
What’s Next…
Management in the Marketplace
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