1. GovTech South Africa 2013 Innovation & Excellence Joe Flynn

2. Accenture – Innovation Successes in the Public Service
Agenda
Schiphol Airport Amsterdam No-Q story
Indian National ID (Aadhaar) story
Accenture
Questions

3. Schiphol Airport - No-Q - Self Service Border Control

4. Client Overview and Change Drivers The “Gates As A Service” model
No-Q Agenda
Overview
Client Overview and Change Drivers
The “Gates As A Service” model
Current status and Future Plans
The Passenger Flow . . What happens through an eGate

5. Schiphol - Client Context
Different stakeholders with different interests
Schiphol (airliners, shops) More travelers, pleasant experience, no hassle !
IND, Responsible for the Dutch Border Uphold the Immigration laws !
Koninklijke Marechaussee, Schiphol police force Security is key !
Question: ‘Who is going to pay for the implementation of the e-gates’

6. No-Q Assignment The challenge!
“Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated at reasonable cost for the stakeholders involved”.
Interesting features:
Contract for between 36 and 80 gates over 5 year term.
The contract contains Implementation and Maintenance for up to 5 years.
Accenture will procure the eGates from Vision-Box and lease them to the client. During the lease period, the gates are Accenture property.
Predictable cost model. We charge a fixed amount per installation and an fixed amount per month of maintenance. Next to this, we have a change control process and a ratecard for hiring people.

7. Increasing complexity for all stakeholders involved
Schiphol – why eGates
Causes for Action
Growth
Security
Service
Competition
Increasing complexity for all stakeholders involved

8. Schiphol – Gates As A Service (GaaS)
No-Q is the first project to introduce the GaaS Model
Gates-as-a-Service (in line with SaaS)
Comparable to ‘leasing’
Main differences
Buying Model
As a Service
Ownership of the gates during the contract
Client
Gates Provider
Requirements to the market
Functional and technical
Functional
Decision on what components to use
Focus
Solution that is delivered
Service that is provided
Financial model
Pay for acquisition, pay separately for service
One time installation fee, monthly service fees

9. Delivery Review and Future Plans
36 gates installed since 2012
Arrivals / Departures / Transfers
Meeting and exceeding the service levels
1 millionth passenger past through gates in January 2013
Future plans:
Discussing about expanding the scope, e.g. with another biometric modality, other types of passengers (children, third country nationals, non-European citizens, visa holders, etc.)
Incorporate the eGates in the large Schiphol reconstruction that will occur, centralising Border Control, Security and Customs, profiling and e-Boarding
Expand to other airports and/or seaports
Happy Flow

10. Schiphol – Passenger Flow
Arrival of Passengers

11. Schiphol – Passenger Flow
E-Passport authentication

12. Schiphol – Passenger Flow
Facial Recognition

13. Schiphol – Passenger Flow
Liveness Detection

14. Schiphol – Passenger Flow
Border Guard Supervisor – Monitoring Station

15. Schiphol – Passenger Flow
Safe & quick border experience

16. Netherlands eGates (Success Story)
Improved Traveller Facilitation Services
Gerd Leers Minister of Immigration visits the eGates at Schiphol
Fast Facts
36 eGates installed in Schiphol;
6 banks of 6 gates. 12 at Departures in Terminal 3, 12 at Arrivals in Terminal 3 and 12 at the Schengen / Non-Schengen transfers;
The Netherlands does entry / exit passport checks for the flights in and out the Schengen area.
200,000 passengers a month;
More than 1 million passenger processed from the eGates deployment ;
Fast, 8.6 seconds on average;
>95% success rate processed without manual intervention:
The physical eGates and the eGates software have been developed by Vision-Box, The monitoring Application and the integration with the government backend by Accenture;
Accenture and Vision-Box assisted the Netherlands Police in designing from a physical, software and workflow perspective the bespoke eGates that are currently deployed.

17. Innovation, Infrastructure & Inclusion
Helping UIDAI build a foundation for a new India
The Aadhaar Story

18. Aadhaar Overview Ration Card Drivers License Passport PAN Card
NREGA Job card
Voter ID Card
All current valid PoI/PoA documents issued for specific purposes
Used as PoI/PoA in the absence of a pure ID
Common identifier lacking between these databases
Aadhaar is a pure ID issued by the GoI to all residents
Online ID platform which maintains latest resident information
Portable Online ID can be used for Authentication anytime, anywhere 18

19. Aadhaar Enablement- Benefits
ILLUSTRATIVE
Program / Entity
Better Reach & Targeting
Reduced Leakages / fraud
Reduced Cost of Service Delivery
Widen Tax Base
Greater efficiencies & effectiveness
Employment - MNREGA, SGSY, IAY, KVIC, PMEGP
Education - SSA, Right to Education
Food & Nutrition -
PDS, Food Security, Mid Day Meals, ICDS
Inclusion & Soc Security - JSY, Dev ofPTGs, IGNOAPS
Healthcare - RSBY, Janshri BY, Aam Aadmi BY
Financial Services incl Insurance
Property Transactions
Voter ID
PAN Card 19

20. Data Collected for Aadhaar
Demographic Data
Biometric Data
Compulsory data:
Name, Age/Date of Birth, Gender and
Address of the resident.
Optional data:
Introducer data for verification and/or
Name of a relative
Phone no., address
Capture RGI’s TIN no. if available
Bank account consent
Resident
Photograph
Resident Finger Prints
Iris 20

21. Accenture Health and Public Service Practice
Public Services of Today and the Future Face a More Challenging Environment
New and increased pressures on governments: 1 2 3 4 5
Increasing citizen expectations
More citizens expect greater range of social support services e.g. unemployment insurance, job training
Globalisation
Financial Volatility
New Public / Private collaboration
Competition from Low-cost countries
Increasing technology
Macroeconomic and environmental conditions
Customers have cut back spending
Increased borrowing
Declining GDP rates
Unemployment
Green infrastructure and energy
Need for austerity
Governments facing severe budget constraints
Higher deficits
Changing demographics
Rising middle classes
City-based economies
Rural-Urban migration
Accenture partners with our Public Sector clients to deliver better social, economic and health outcomes
Business as usual is no longer an option

22. Unique Identity Services
Overview
We deliver Unique Identity Services to government agencies in a way that:
Facilitates legitimate travel, trade, commerce, and benefit distribution
Enhances security,
Reduces fraud,
Protects the privacy of the individual
Reduces the total cost of ownership and operations
Passports and Visas
Citizenship
and National ID
Automated Border Control
Citizen Benefits Programmes

23. Unique Identity What Is It?
“Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual.
By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.

24. Border and Identity Services: Innovation & Value Delivered
Enhance Security
At US-VISIT, over 300,000 wanted criminals identified and over 10M+ known immigration violations identified.
Aadhaar program has reached 285.7M enrollments and provided a multimodal SDK to help UIDAI detect and reduce identity fraud such as: misrepresentation of information, multiple registrations by same resident, registration for non-existent residents, or personification as someone else.
Improve Facilitation
Since April 2012, over 1M passengers have passed through e-Gates at Schiphol airport with reduced wait times from an average of 30 minutes to less than 5 minutes.
The Aadhaar program creates the opportunity to improve social and economic inclusion with the potential to create an additional 37.5M jobs by 2020.
More than 40% of consumers have provided Aadhaar information to gas agencies and 15% of consumers have provided their details to banks for Direct Benefit Transfers.
Privacy and Integrity
The Portuguese National ID Pilot for the “Citizen Card” replaces 5 cards used by citizens for: national identification, tax number, social security, health services and elections.
The European Union data privacy act has been successful in creating an environment where trust and privacy can be maintained, enabling the development of the European Visa Information System, which will support the exchange of visa data across border management authorities.
Mark
Reduce Cost
US-VISIT reduced the time for adding a new organization from nine months to three weeks, reducing costs by 90%.
Integration of Aadhaar direct cash transfer s will save the government approximately 5% of GDP.
Using less physical space at Schiphol airport and processing more travelers helps to introduce greater cost efficiencies and position the airport for future growth.

25. Questions