1. Welcome and Introductions Steve Cox Future Networks Manager

2. Agenda
An Introduction to Electricity North West & the Low Carbon Challenge
Capacity to Customers (C2C)
C2C New Connections Process
C2C in Practice – Case Studies
C2C Project Summary and Next Steps
Questions & Answers
Connections Seminar (after lunch)
Steve Cox, Future Networks Manager
Mike Taylor, Strategic Development Manager
Victoria Turnham, Future Networks Engineer
Mark Crane, Commercial Manager
Round Table Case Study Exercise

3. An Introduction to Electricity North West and the Low Carbon Challenge Steve Cox Future Networks Engineer

4. Who is switched on to the needs of our customers. . .
The UK’s 2nd CITY

5. Title Sub Title The world’s GREATEST football clubs
Who is switched on to the needs of our customers . . .
The world’s GREATEST football clubs
Title
Sub Title

6. One of the UK’s BUSIEST International Airports
Who is switched on to the needs of our customers . . .
One of the UK’s BUSIEST International Airports

7. Slide title Bullet The region’s BUSIEST Hospitals
Who is switched on to the needs of our customers . . .
The region’s BUSIEST Hospitals
Bullet

8. Who is switched on to the needs of our customers . . .
Transport Systems

9. Who is switched on to the needs of our customers . . .
Economic Investment
Media City, Salford

10. Connecting the North West
We primarily serve the North West,
and we’re based here
We serve approximately
5 million people at 2.4 million domestic and industrial locations
£9 billion of network assets
58,000km of cable
96 bulk supply substations
363 primary substations
34,000 transforming points

11. Our Story 1948 1990 1995 2010 2000 2007 Electricity Nationalisation:
North Western Electricity Board
1948
Privatisation: Norweb plc
1990
1995
North West Water takeover of Norweb: United Utilities
2010
2000
Acquisition of
UU Electricity Services: Integrated operations, pure electricity focus
2007
Norweb supply business sold
Sale of United Utilities Electricity to private investors
Privatisation
Transformation

12. Our Values
Our values are a set of principles which underpin our culture, our behaviours and how we do business
They are sharp and concise so that they mean something to the way we do things at Electricity North West
Each value has an associated strap line to explain how they influence our day to day work
Our values will support us in our desire to achieve our vision: to be the leading energy delivery business
They influence everything we do at Electricity North West including our business plan, company scorecard, transformation programme, corporate social responsibility strategy and the RIIO price review

13. Our Values

14. 99.99 89 91 Customer % availability Overall customer satisfaction % %
Quality of telephony response

15. 20 250 £ People Investing in the region: Workforce Renewal:
million investment
to 2015
Workforce Renewal:
250
Apprentices, Graduates and Trainees to 2015

16. Safety Committed to employee and contractor safety
OHSAS certification
Zero harm culture
Support both Health & Safety Executive’s 5 year strategy and the Energy Network Association’s (ENA) ‘Powering Improvement’ health and safety strategy
Behavioural based safety training
Committed to customer safety
Website – safety and incident reporting area
Bright Sparks education programme – safety awareness for children

17. 79% 67% 87% Performance response rate satisfaction
management is approachable
Ipsos MORI Electricity North West Employee Opinion Survey 2012

18. Innovation £30m investment in Research & Development (R&D)
20 ongoing projects
Developing new equipment and technologies to deliver step changes in customer service
Leading our industry on the path to a low carbon future

19. , and will do so over the next 100 –
Hugely for Electricity North West
significant year
dynamic
A new, and company
innovative
A and heritage
rich
valuable
“We have supported our customers over the past
, and will do so over the next 100 –
100 years
this underlines our commitment to customers
TODAY
TOMORROW
FUTURE
, and the ”

20. The Low Carbon Challenge
Low carbon future context
Capacity to Customers (C2C) project

21. UK Energy Challenges
2011 position 1/3rd Electricity, 1/3rd Gas, 1/3rd Oil
% reduction in CO2
40% from Wind / PV & new Nuclear
5% Transport 120,000 EV / Hybrid
26M Smart Meters fitted
% reduction in CO2
Doubling in electricity demand
RIIO-ED1
Traditional reinforcement unaffordable
DG represents the most immediate challenge
Challenge to identify ‘smart’ ways of efficiently meeting customers’ future needs

22. Our Smart Grid Development
Electricity North West is leading work on developing
smart solutions to our future challenges
Our strategy is to deliver additional value from existing assets, and we have been awarded over £20million of funding from Ofgem, our regulator, for our two flagship projects:
Capacity to Customers
Customer Load Active System Services
C2C is our focus today and we need your assistance in unlocking the value that this project can bring to you and your business

23. Session 1: Capacity to Customers (C2C) Mike Taylor Strategic Development Manager

24. The Scale of the Challenge
By 2025
Domestic demand
6GW even with optimal scheduling
20% of growth occurs by 2023
Domestic ADMD 2kW
Heating
Domestic Heat pumps
fitted by 2030
8-10kW for 8 hours Additional >2 GW
Transport
31% UK12M vehicles will be EV/Hybrid
Domestic EVs
E-Vans
3-8kW for 8+ hours.
50kW fast chargers.
Additional >2 GW
Manchester >400MW
Generation
93% from renewable / Carbon neutral
Sources.
700 MW connected in last 18 months
The key focus of this slide is to highlight the scale of the challenge and this should be done by contrasting the current loads (size and duration) of a typical gas centrally heated domestic dwelling with the projected future electrically heated domestic dwelling.
The key changes between now and 2025 will be the introduction of heat pumps and EVs – show new HP and EV loads on chart – specifically mention size and duration – and note network has been sized and built for the above chart...
The words down the left hand side are to show in network terms the scale of the challenge for Electricity North West i.e. additional 2GW from HPs, additional 2GW from EVs – put into context by explaining if all daily journeys into Manchester are with EVs and they plug in when they park then the network in Manchester would need to double.
Last point is the expected increased connection of DG – much more to come, on back of what we’ve recently connected...

25. What is Capacity to Customers?
Utilised Capacity
Capacity to Customers
Total available network capacity
Combining proven technology and new commercial contracts
Allows ENWL to release significant network capacity back to customers
Facilitating connection of new demand and generation without reinforcement
Technical Innovation
Current Demand
Latent Capacity
Total available network capacity
Apply remote control equipment to the HV circuit and close the normal open point
Enhance network management software
This effectively doubles the available capacity of the circuit negating the need for traditional reinforcement
New Commercial Contracts
To retain customers’ security of supply we will utilise innovative demand side response contracts
These contracts will allow ENWL to control the consumption of customers on a circuit at the time of fault

26. Technical Partners

27. As a C2C customer your power supply will be as reliable as usual.
How will C2C work?
As a C2C customer your power supply will be as reliable as usual.
Power cuts or faults are infrequent, and you may typically only experience one every three years.
So, what will happen if you experience a power cut or failure if you’re a C2C customer?

28. In this example, the Reebok Stadium is a C2C managed customer.
A power cut or fault is experienced in this area.

29. Within 3 minutes Majority of customers’ power restored
Managed customer and some
non-managed customers are still without power

30. 1 hour
Typically following a HV fault, power is restored within one hour.
All non-managed customers’ power is restored

31. 3 hours
As a C2C managed customer, the restoration of the non-essential power may be delayed up to a pre-agreed period of time.
In this example all of the managed customers’ load is non-essential and it has been restored within 2 hours, less than the agreed period.

32. Learning & knowledge sharing
Project Timeline
2012
Project start up 
Software design 
Circuit selection and methodology 
Customer engagement plans & survey 
New commercial templates and processes
Design
2013/14
Software user acceptance testing
Equipment installation & commissioning
Trial ‘go live’
Recruit trial participants
Carbon economic & losses impact assessments
Continuously engage customers and stakeholders
Learning & knowledge sharing
Build
and
Trial
Closure
Q4 2014
Closedown report & closure

33. Session 2: C2C New Connections Process Victoria Turnham Future Networks Engineer

34. C2C Managed Supply Arrangements
How can opting for a C2C managed supply save you money on your new connection?
No network reinforcement charges
Reduced connection asset costs

35. No Network Reinforcement - Standard
PRIMARY SUBSTATION X X
Point of Connection
Reinforcement
Required X
HV Circuit
NEW CONNECTION
Connection Assets
Normally open point X
Circuit breaker

36. No Network Reinforcement - C2C
PRIMARY SUBSTATION X X
Normally open point is closed
Need to reinforce has been mitigated
Point of Connection X
NEW CONNECTION
Connection Assets
Normally open point X
Circuit breaker

37. Reduced Connection Assets - Standard
PRIMARY SUBSTATION X X
Point of Connection
Network
Constraint X
NEW CONNECTION
Connection Assets
Normally open point X
Circuit breaker

38. Reduced Connection Assets - C2C
PRIMARY SUBSTATION X X
Normally open point is closed
Point of Connection X
NEW CONNECTION
Reduced Connection Assets
Normally open point X
Circuit breaker

39. The C2C Trial Area
C2C is a publicly funded Research & Development (R&D) project only available on a portion of our network
The trial area is all our 132 & 33kV network and approximately 10% of our HV network
To find out if your location is included in our HV trial area, enter your postcode on our website

40. C2C Eligibility Industrial and Commercial customers
Applying for a demand or generation connection with a total load greater than100kVA
On or near trial circuit
Quotations for eligible C2C managed connections available to all formal applications from January 2013

41. The C2C Offer
New C2C managed connections are available to all eligible applicants
Application type
What will the C2C offer include?
Who will sign the C2C managed connection agreement?
Statutory
POC
Contestable
Non contestable
End user
ICP
End user facilitated by ICP
IDNO
Bi-lateral agreement between ENWL and IDNO. IDNO must implement back to back contract with its end user(s).

42. What is the Process?
We have produced a 4 step process document
Published process on our website
Copy in your seminar information pack 1
Enquiry
& Application 2
Design 3
Acceptance
& Payment 4
Delivery

43. The C2C Connections Process1
Enquiry
& Application
Submit your application in line with our usual Connections process
Initial check for C2C eligibility 2
Design 3
Acceptance
& Payment 4
Delivery

44. The C2C Connections Process1
Enquiry
& Application
C2C eligibility confirmed
Standard offer and C2C offer are
prepared in parallel
Offers delivered by Customer Relationship Manager, C2C contract terms are refined 2
Design 3
Acceptance
& Payment 4
Delivery
Standard offer
C2C offer

45. The C2C Connections Process1
Enquiry
& Application
Preferred option is accepted
Customer Relationship Manager will meet with customer to sign C2C agreement and take receipt of acceptance 2
Design 3
Acceptance
& Payment 4
Delivery
Standard offer
Preferred option
C2C offer

46. The C2C Connections Process1
Enquiry
& Application
Your connection will be undertaken in line with our standard process
Your connection will be completed in accordance with the Guaranteed Standards of Performance (GSoP) 2
Design 3
Acceptance
& Payment 4
Delivery

47. C2C Commercial Presentation Mark Crane Commercial Manager

48. What this all means for you
Accepting a managed supply contract will give you a substantial saving on a new connection
As a customer your supply will be as reliable as usual
The smart grid technology installed will allow us to restore supplies to customers faster than we can today
Supply reliable as usual
1/3rd of faults occur during the evening
Even if the 1 in 3 year fault occurs, it doesn’t mean that supplies will be switched off

49. Network Load Curve
The C2C ‘delayed restoration’ will only occur if your part of the network is overloaded at the time of the fault
Demand
Supply reliable as usual
1/3rd of faults occur during the evening
Even if the 1 in 3 year fault occurs, it doesn’t mean that supplies will be switched off

50. Customer Questionnaire
200 existing
Industrial & Commercial customers were surveyed
A significant number found the concept appealing

51. Key Questionnaire Findings
Uncertainty, regarding disruption or multiple disruptions
Length of contract
Contract terms
Length of contract 1 year rather than 10 years

52. Summary of Contract Terms
The contract will be permanent with the following termination clauses in existence for both parties:
You can terminate
We can terminate the agreement post trial
Should you wish to enter into other Demand Side Response (DSR) activities with third parties, then you must obtain our permission before agreeing to these so that any potential conflicts in demand availability can be determined
1. Customer can terminate after the trial period. However, reinforcement costs may apply. The cost will be capped at the original level quoted in ‘real terms’
ENWL may terminate post trial and will pay reinforcement costs
There may be conflicts across different DSM agreements which may need resolving

53. Operating Conditions
The C2C managed demand may be called upon at any time
Following a fault event where your supply is managed, you will not suffer a delay in restoration of its supply greater than the agreed time after its incoming supply is made live
A fault occurs when a fault occurs
Commitment is the maximum amount of time, supplies may be restored sooner

54. Distribution Connection & Use of System Agreement
Contract Structure
National Terms
of Connection
Distribution Connection & Use of System Agreement
(DCUSA)
Connection
Agreement
Variation
The Distribution Connection and Use of System Agreement (DCUSA) was established in October 2006 as a multi-party contract between the licensed electricity distributors, suppliers and generators of Great Britain.
DCUSA agreement 800 pages
National Terms of Connection 90 pages of which only 40 pages apply to these customers
You will have already (or about to) signed the National Terms of Connection agreement

55. Timeline
December 31st, 2012
Commercial template published
January 1st, 2013
New design process commences
Mid February 2013
Customer contact
April 1st, 2013
Contract commencement
2012
2013
2014
April 1st, 2013 to September 30th, 2014
Capacity to Customers (C2C) trial period

56. Session 3: C2C In Practice – Case Studies

57. C2C in Practice - Case Studies
During this session we will show you two case studies that have been prepared, in line with our C2C connections process
Part one (15 minutes)
Case Studies presented by your tables
Electricity North West representative
Part two (15 minutes)
Round table discussion
Part three (15 minutes)
Group discussion
1st Part – (15 minutes) work through the two scenarios on each table with the Electricity North West representative – (explain to show what savings can be made)
2nd Part – (15 minutes) on each of your tables, discuss and prepare a response to the following three questions
3rd Part – (15 minutes) we will then have an opportunity to collectively discuss your responses and provide feedback
(flipchart to be available with Q’s on individual sheets & enw rep to scribe)

58. 2. What do you think are remaining barriers to C2C?
What are your views?
1. Following the earlier presentations, what gaps do you still have in your understanding of the new C2C Connections Process?
2. What do you think are remaining barriers to C2C?
3. What are your motivations to get involved in C2C?
1st Part – (15 minutes) work through the two scenarios on each table with the Electricity North West representative – (explain to show what savings can be made)
2nd Part – (15 minutes) on each of your tables, discuss and prepare a response to the following three questions
3rd Part – (15 minutes) we will then have an opportunity to collectively discuss your responses and provide feedback
(flipchart to be available with Q’s on individual sheets & enw rep to scribe)

59. Session 4: C2C Project Summary and Next Steps Steve Cox Future Networks Manager

60. C2C Project Summary and Next Steps
Technology installed end of December 2012
New commercial contracts 1st January 2013
C2C managed connections 1st January 2013
process
C2C trial starts 1st April 2013
RECAP
Technology –
Contracts –
Connections Process –
Get Involved – the C2C website address is on the Information Packs where you will find details on how you can take part in the Trial , as well as various links to other supporting materials ie. Measle map (available on the display today) and the Connections Guide. Refer to the Feedback survey that we want them to complete before they leave today (incentive of prize draw).

61. Session 5: Questions & Answers

62. 7 futurenetworks@enwl.co.uk
Want to know more?
If you want to know more, or speak to someone if you are interested in partaking in the Capacity to Customers C2C initiative, you can contact us by:
) , option 3 8 7
1st Part – (15 minutes) work through the two scenarios on each table with the Electricity North West representative – (explain to show what savings can be made)
2nd Part – (15 minutes) on each of your tables, discuss and prepare a response to the following three questions
3rd Part – (15 minutes) we will then have an opportunity to collectively discuss your responses and provide feedback
(flipchart to be available with Q’s on individual sheets & enw rep to scribe)