1. Working with the SAGA Warranty Data Transfer Functions
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ADP e-Coach | Session 1
CMS1947.1

2. Did you say software upgrade?
WELCOME!
Did you say software upgrade?
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We are going to be talking briefly today about a better tool for you to use in your work.
Most of you are very familiar with and competent in using various software systems.
No doubt, you have learned that an “improved” tool is useless if we don’t know how to use it.
So, welcome to this brief, two-session course of study.
At the end, expect a new level of competence and a renewed sense of confidence.
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We are going to be talking briefly today…

3. SESSION 1
Working with the SAGA Warranty Data Transfer Functions
Session 1
Session
Course Agenda 1
Overview
Installation 2
Operation
Our primary objective in this course is to learn how to use the new Warranty DTR functions.
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This is the first of two sessions in this e-Coach training for the SAGA Warranty Data Transfer functions.
After completing this session, you will be able to gain the most benefit if you continue directly on to Session 2.
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DTR = DATA TRANSFER

4. Participating in this session, you will:
LEARNING GOALS
Participating in this session,
you will:
Survey the Warranty Data Transfer (Warranty DTR) system highlights.
Understand the installation process for the Warranty DTR system.
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If you are an active participant in this course, you can expect success.
Please take a moment now to renew your commitment to continuous learning.
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Participating means…
Listening Actively
Taking Notes
Being Inquisitive

5. AGENDA
Overview
Installation
Operation

6. SAGA & WARRANTY DTR
SAGA is the new worldwide VW host system for VW and Audi warranty claims processing.
Enables a uniform, worldwide process for handling warranty claims.
Replaces the WIN mainframe-based claim processing system.
Simplifies the claims process and accelerates claim payments.
DTR
The Warranty Data Transfer (DTR) functions are enhancements for the SAGA system.
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Note that Warranty DTR is a set of specialized functions—just part of the larger SAGA picture.
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Next, let’s look at the Warranty DTR upgrade in more detail.
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Additional training on the SAGA system will augment this Warranty DTR training.

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WHAT IS THE DTR UPGRADE?
The Warranty DTR upgrade enables a uniform, worldwide process for handling warranty claims.
This upgrade provides an integrated warranty processing system using the Renaissance DCS and Service applications on the system.
1. Warranty DTR process captures warranty claim data from closed Repair Orders in the ADP Service account.
2. User updates or validates warranty claim data via the PMT function.
3. Claim data is converted via the TRD function and transmitted to VW / Audi.
4. Repair Order data record is created for use in reconciliation of the Warranty Credit Note payment data.
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Note the 2nd and 3rd steps in the Warranty DTR process diagram.
Note the central importance of the PMT and TRD functions.
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Perhaps, at this point, you are musing: “Worldwide process—great! But what will this Warranty DTR thing mean to me and my dealership?”
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8. The new Warranty DTR process will:
DTR PROCESS PROFILE
Processing Time
Data Accuracy
Efficiency
1. Warranty claim data is captured when an RO is closed.
2. PMT function updates and validates warranty claim data.
3. TRD function transfers claim data to VW / Audi.
4. RO data record is created for reconciliation of payment data.
The new Warranty DTR process will:
Simplify the warranty-handling process.
Help reduce data-entry errors.
Expedite warranty processing.
Improve operating efficiencies and dealer cash flow.
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Of course, the benefits you can expect from this upgrade will depend, in part, on your proficiency with the new Warranty DTR functions.
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But here’s the good news: the changes to your current warranty data transfer operations are not extensive or complicated.
You can expect to become proficient with the Warranty DTR features in very short order!
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9. New Warranty Type Codes Warranty Credit Note Changes
UPGRADE HIGHLIGHTS
New Warranty Type Codes
Warranty Credit Note Changes
No Warranty Claim Acknowledgements
Updated ALTG
VW / Audi Host Computer Process
Let’s wrap up our overview of the ADP Warranty DTR by briefly considering each of the major highlights of this upgrade.
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First, let’s look at the new codes.
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NEW WARRANTY TYPE CODES
New SAGA Claim Type
Old WIN Claim Type
Claim Type Description
1AM AM
Audi Free Maintenance After Delivery
1E3 E3
California Diesel Emissions Claim
1E2 E2
California Emissions Claim
G10 UC
Certified Pre-Owned Claim
160 WC
Corrosion Claim
2SK
Customer Assistance – Goodwill (Audi)
210 W5
Customer Assistance Goodwill (VW)
S10
Enhanced Coverage (Demo Ext) XU
Extended Warranty Used Car (CPO Certification)
1E1 E1
Federal Emissions Claim
1MA FM
Free Maintenance After Delivery
9MA
Free Maintenance Before Delivery
910 W2
New Car Limited Warranty Before Delivery
110
New Vehicle Limited Warranty After Delivery
150 WP
Paint Claim
950
Paint Claim Before Delivery
1PT PT
Power Train Claim
710 RC
Recall After Delivery
790
Recall Before Delivery
121 S3
Service Part Warranty – Outside NVLW
1SP SP
Special Claim After Delivery
9SP
Special Claim- Before Delivery
131 WS
Stock Part Claim
9T1 T1
Transportation Claim
Warranty Type Codes have been changed from WIN 2-character to SAGA 3-character format.
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If you have a very good memory and some extra time to spare, you may want to memorize all the new codes.
For the rest of us, the Warranty DTR software offers convenient, scrollable windows for code selection!
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Note that some 2-character codes will continue to be used by VW.

11. WARRANTY CREDIT NOTE CHANGES
The AGUS function is used to set up your accounting system for warranty credit (payment) data received from VW / Audi.
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In your dealership, someone else might be responsible for setting up the accounting system for warranty payments. In that case, simply note that, like the other enhancements we’re discussing, the AGUS function offers improved functionality and efficiencies.
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Changes to the AGUS function:
The new 3-character Warranty Type Codes will now be used.
You can now have separate setups for VW and Audi General Ledger accounts.

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NO WARRANTY CLAIM ACKNOWLEDGEMENTS
Previously, warranty claims sent to VW were assigned a new, sequential alphabetic line code (A, B, C, x …) as they were received.
The Claim Acknowledgement contained the original line code and the new, VW-assigned line code.
With SAGA, the line code is not changed so the Warranty Claim Acknowledgement is no longer provided by VW / Audi.
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Here, again, we see how this software upgrade simplifies the VW / Audi warranty claim process.
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UPDATED ALTG
The Automated Labor Time Guide (ALTG) has been updated with an expanded set of labor operation codes for use with the SAGA system.
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The updated Labor Time Guide will make your warranty claim process has been made more robust.
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This new feature supports consistent, accurate pricing and helps to:
Promote effective labor rates
Increase labor gross profits
Improve customer satisfaction

14. SAGA processes claims from the DMS on a four-hour cycle.
VW / AUDI HOST COMPUTER PROCESS
SAGA processes claims from the DMS on a four-hour cycle.
This short cycle results in faster claims processing and the ability to follow a claim through to “approved for reimbursement” in a single day.
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Submit a claim in the morning and receive payment approval by the afternoon.
And not only is claims processing via the Renaissance DMS fast, it’s also easier than ever.
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15. VW and Audi dealerships Warranty Data Transfer (DTR)
CHECK YOUR PROGRESS
Match each of these terms to the correct statement (A-E):
A. This upgrade enables a uniform, worldwide process for handling VW / Audi warranty claims.
B. These identifiers have been changed from WIN 2-character to SAGA 3-character format.
C. SAGA processes claims on a four-hour cycle.
D. Sets up your accounting system for warranty credit (payment) data received from VW / Audi.
E. You can now set these up separately using the AGUS function in your ADP Accounting account.
DMS claim input
VW and Audi dealerships
OK, before continuing on, let’s do a fast review of what we’ve discussed so far.
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Silently, to yourself, match the correct term to each statement. Let’s start with statement A and work our way down the list.
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For statement A, if you selected “Warranty Data Transfer,” you are correct.
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For statement B, if you selected “Warranty Type Codes,” you are correct.
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For statement C, “DMS Claim Input” is the best match.
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For statement D, “AGUS function” is the answer.
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Finally, statement E.
If you missed any of these answers, you may want to jot a note about the term or terms that you were unsure about.
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Warranty Data Transfer (DTR)
AGUS function
Warranty Type Codes

16. AGENDA
Overview
Installation
Operation

17.  Pause 5 seconds INSTALLATION PROCESS
Before we look in detail at the operational changes you will find in this Warranty DTR upgrade, let’s look briefly at the installation process
Note that there are basically three stages in this process.
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18.  Pause 5 seconds  Pause PRE-INSTALLATION STOP PATCH
ADP will electronically distribute a patch to each dealer’s DMS seven days prior to the SAGA “go live” date. It will trigger automatically at 11:59 p.m. on Tuesday of the week before the “go live” date.
All ROs closed from Wednesday through Sunday will have an invalid status. Hence, each claim closed from Wednesday through Sunday must be reviewed after the Warranty DTR software has been loaded.
The SMT, PMT, and RRC functions will be unavailable until after the new Warranty DTR software has been loaded. The TRD function will be unavailable until the Monday morning after the new software load.
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Although you will not be involved in the installation of this software upgrade, you should take note of the “installation window.”
Also, notice how the use of the TRD function is restricted until the Monday morning after the software load.
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Account
Function
Unavailable as of 11:59 PM on Tuesday before the software load.
Can be used directly after the software load.
Do not use until the Monday morning after the software load.
ADP Service
SMT 
PMT
TRD
ADP DCS
RRC
2. General Operation
3. Operating Procedures

19.  Pause 5 seconds NEW DTR SOFTWARE INSTALLATION
For all existing claims in work files, Warranty Type Codes are converted from WIN 2-char. to corresponding SAGA 3-char. code format when an automatic conversion is possible.
In some cases, an automatic conversion will not be possible.
So, after the new Warranty DTR software has been loaded, you must use the PMT function to review:
Warranty Type Codes for all claims that still exist in work files
Other new and updated fields
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Well, as we all know, “automatic” sometimes isn’t!
That’s where you come into the picture.
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Untransmitted warranty data files will stop the load process!

20.  Pause 5 seconds POST-INSTALLATION PROCESSING Automatic Processing
Warranty backup files will be deleted (the old format is incompatible with the SAGA changes).
Warranty Credit Note setups will be updated for both VW and Audi Warranty Type Codes.
If both VW and Audi are in same DCS account, the VW AGUS GL account setups will be copied to create a separate set of new VW and Audi setups.
Manual Processing
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Please note that after the software load, you must use PMT to review all claims to ensure that the new Warranty Type Codes are used.
We will look more closely at PMT and some of the other Warranty DTR functions, but first…
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PMT: For warranties with Warranty Type Codes that cannot be automatically converted to the SAGA 3-char. codes, enter new SAGA codes.
AGUS: For dual dealerships, update the separate posting accounts for warranty credit note processing.

21. CHECK YOUR PROGRESS
Q. Which function(s) must not be used until the Monday morning after the software load?
A. TRD
AGUS A B
PMT
Let’s do another fast review of the Warranty DTR installation process.
 Press spacebar: [Alphabet animation disappears | Question is displayed]
 Pause 5 seconds (while trainees read / consider question)
Press spacebar: [Mr. A’s answer is displayed]
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Press spacebar: [Ms. B’s answer is displayed]
Press spacebar: [Answer options are displayed]
Again silently, to yourself, select the most correct answer to the question.
 Press spacebar: [Correct answer is shown checked]
If you answered “Neither,” you are correct.
 Press spacebar: [Correct answer is displayed under Question]
And if you knew that TRD is the function in question, kudos to you! .
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A is true.
B is true.
Both A and B are true.
Neither A nor B is true.
A is true.
B is true.
Both A and B are true.
Neither A nor B is true.

22. CHECK YOUR PROGRESS
Q. After the upgrade software has been installed, what function(s) in the ADP Service account should you access to enter the new SAGA Warranty Type Codes?
A. PMT
DTR A
PMT B
Now consider this question
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Press spacebar: [Mr. A’s answer is displayed]
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Press spacebar: [Ms. B’s answer is displayed]
Press spacebar: [Answer options are displayed]
Now, as before, select the most correct answer to the question.
 Press spacebar: [Correct answer is shown checked]
If you answered “B,” you are correct.
 Press spacebar: [Correct answer is displayed under Question]
PMT is the function in question.
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A is true.
B is true.
Both A and B are true.
Neither A nor B is true.
A is true.
B is true.
Both A and B are true.
Neither A nor B is true.

23. You have successfully completed Session 1 of this course.
Please complete this course by continuing on to Session 2 of Working with the SAGA Warranty Data Transfer Functions.
To gain the most benefit from this course, please continue with the second and last session.
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24. e-Learning Course Enrollment www.dealersuite.com/
FOR MORE INFORMATION
e-Learning Course Enrollment
ADP Support Center
ADP Training Coordinator
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Please order reference materials thru DealerSuite.com or by calling the ADP Support Center. Thank you
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