1. Entreprise Licence Manager (ELM)
29’
Entreprise Licence Manager (ELM)
Stéphane Buvat
Nom de code: 29min Entreprise Licence Manager (ELM)
Juillet 2012
“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis.  This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”

2. How Does ELM Address Business Challenges?
Software compliance
License management across products and clusters
React to dynamic collaboration asks from business
Consistent commercial and product license – UCL and CUWL
Centralize/pool UC licenses
Simple fulfillment, reporting, overage
Solution
Dramatically decrease operational licensing effort
NO license blockage to install, upgrade, add, trial/demo
Reduce sales cycle – wizard gives you licenses to order!
Business Value

3. Enterprise License Manager
What's ELM
Pre-Migration Checklist
License Migration Overview
License Migration Utility
License Count Utility
Enterprise License Manager
License Upgrade

4. What is ELM?
Licenses are now managed by an Enterprise License Manager (ELM)
ELM can run on a separate server or co-resident with product
ELM stores all the licenses the enterprise/SP purchased for the UC solution.
ELM tracks the "feature usage" of each product registered for license management and then evaluates the overall license status of the features under use. 
Based on the feature usage evaluation and the availability of licenses for the features, each product is notified of its license status i.e., whether or not the product is in compliance.
UC products (UCM, UC, BE5K, BE6K) will be supported in 9.0 as well CUP via UCM and HCS.

5. Enterprise License Manager
Cisco
Customer
UCM
Cluster 1
UCM
Cluster 2
VOS
Process
ELM
(Not Installed)
ELM client
Connection
VOS
Process
ELM
(Not Installed)
ELM client
Back Office
UCM
Process
ERP
SWIFT
Internet
ELM client
ELM
(active)
FNO
(Flexera)
manual license request
VOS
License Manager - co-resident or on its own server
Potential for:
Automated license delivery
License over-allocation
Automated License Reporting
Tiered License Substitution and Reallocation

6. Exemple: ELM Standalone installation
SOAP/https
UCM
ELM Standalone
Network
UCM
Unity Connection

7. Install – Upgrade Installed by default with UC product deployments
UCM
CUC
Business Edition 5000
Business Edition 6000
Available as a standalone installation – Enterprise License Manager deployment
Installable on all MCS hardware supported by the product (CUCM, CUC)
Installable on VMWare using any OVA supported by the product (CUCM, CUC)
Upgradable using Cisco Unified OS Administration Software Upgrades GUI

8. Install – Upgrade

9. Licensing Operational Modes
Products will initially run in demo mode until ELM is configured to manage product and a license file is loaded.
Once a product is associated with an ELM, license usage will be reported to the ELM. The ELM will reconcile usage against license availability and report licensing status (compliance or non- compliance – overage) back to product.
Customers will have 60 days to operate in overage before a license must be obtained and uploaded.

10. License Synchronization
The ELM will periodically query the license usage of each product – once a day by default.
License usage information for all products will be totaled and compared against the installed licenses to determine compliance.
License synchronization can occur on demand as well.
Product
License Sync Request/Response
CCM
License Usage
ELM Client
Enterprise
License
Manager

11. Lost Communication
If the ELM and the ELM Client are not able to synchronize due to lost communication,
The product synchronization problem is tracked at the ELM and the ELM administrator is provided appropriate warnings.
The product will be informed of a license violation (reason=communication loss) and the time since detecting the communication loss
It will be up to the product how to handle communication loss license violations
During this period, licenses will become available to products that are accessible.
Once communication is restored, license counts will be synchronized and the product will be informed of the cleared license violation.
Product
ELM Client
ELM

12. What happens during demo mode?
Each product determines how they enforce demo mode.
For UCM,
There are NO restraints placed on the use of the system during demo mode.  All features can be configured and the number of users and phones is not limited. 
For CUC,
All features can be configured however the number of users is limited. 
Demo mode never expires.
Upgrading does not reset the product to demo mode.

13. What happens during overage mode?
Each product determines how they enforce overage mode.
For UCM, the overage period is limited to 60 days. Upon expiration,
The system will remain operational with provisioning restrictions
Additional users and phones can not be provisioned
Existing users and phones can not be de-provisioned
For CUC, the overage period is limited to 60 days. Upon expiration,
The system will no longer be operational.
No voic may be left or retrieved.
Upgrading does not reset overage.
Rebooting can extend expiration by 1 day.

14. ELM Administration Install – Upgrade Backup – Restore
Account Management
ELM CLI
Service Management
Serviceability – Not integrated with RTMT
Internationalization – Cisco Option Package Installation
Supported languages include Japanese, Korean and Chinese

15. ELM Reporting The ELM provides various reports including:
Associated product instances
License usage - product instance
License usage – enterprise
Licensing compliance status
Product instance synchronization status
Example License Usage Report

16. Backup - Restore Account Management Integrated with Disaster Recovery
Cross launch capabilty from ELM GUI to Disaster Recovery
Uniform user experience
Consistent CLI with other VOS- based products
ELM “seed” administration account name and password set during installation
ELM CLI can be used to change the ELM account name and/or password

17. ELM CLI CLI commands to manage the ELM admin user
license management change user password
To change the ELM admin user password
license management change user name
To change the name of the ELM admin user
license management list users
To list the ELM admin users.
license management add user
CLI command to view requested certificate
license management view certificate-requested
To display the Cert Signing request on the ELM

18. Service Management ELM Services
Cisco ELM DB - PostgreSQL DB server
Cisco ELM Server - ELM Server process
Cisco ELM Admin - ELM Administration servlet
ELM services are started by default – Network Services
ELM DB and ELM Server services are startable, stoppable and restartable using the following CLI commands:
utils service start <Service Name>
utils service stop <Service Name>
utils service restart <Service Name>
All ELM Services can also be restarted using ELM Admin GUI

19. Pre-Migration Checklist
Prior to UC 9.0 migration:
Fulfill any unused license PAKs*
Install all licenses*
Use Cisco License Count Utility (UCT) to plan UC 9.0 CUCM license requirements
Order UC 9.0
Pre-Migration Checklist
*IMPORTANT NOTE: Unused PAKs and/or licenses from pre-9.0 versions cannot be fulfilled once migrated to version 9.0

20. UC 9.0 License Migration STEP 1: UC 9.0 Migration
Upgrade UC Applications and UCM to Version 9.0
Reference the SRND at
STEP 2: Install ELM 9.0
ELM Version 9.0 installed – with product or as standalone server
Reference the ELM User Guide at
STEP 3: Connect ELM to UC 9.0 products
Add UCM (pub), BE6k/BE5k, Unity Connection products to ELM inventory
Reference the ELM User Guide at
Unity
Connection
UCM (sub)
9.0
Customer
SOAP/https
9.0
ELM
UCM (pub)
SOAP/https
9.0

21. UC 9.0 License Migration (cont’d)
STEP 4: ELM Migration Utility
Use ELM Migration Utility to Plan then Order then Install migrated licenses
Reference the ELM User Guide at
Plan
STEP 5: Generate Migration Request
Generate Migration Request creates the required information for license migration.
Reference the ELM User Guide at
Order
STEP 6: Request License Migration
From Product License Registration portal – Get New – Migration License – Unified Communications 9.0
Install
STEP 7: Install License
Install UC 9.0 License file (.bin) in ELM. Use License – Install License File
Reference the ELM User Guide at
step 4
step 6
ELM
Customer
step 5
step 7

22. Pre-9.0 Upgrade Example PUT or Ordering Tool Customer ELM Cisco.com
9. Upload “License Migration Request” from ELM
PUT or
Ordering Tool
3. Order Upgrade (PUT) or MIG SKU
Cisco.com
media
10. License file
Customer
7. Use pre-9.0 upgrade utility to view & modify licenses to upgrade which includes currently used licenses and recommended licenses for unused DLUs
install any unfulfilled PAKs
(optional) Use new UCT to determine 9.0 licenses needed and DLU conversion
8. ELM wizard creates “License Migration Request” containing upgrade licenses/counts & old host IDs
11. Install license file
5. Upgrade cluster(s)
6. Required Licenses, unused DLUs, & old host ID
ELM
100 unused DLUs converted to 50 Silver licenses
After upgrade:
200 Silver 9.0
100 Gold 9.0
UCM 1
150 Silver
100 Gold
100 Unused DLUs
Pre-9.0 upgrades only supported via manual fulfillment
PUT used for UCSS upgrades
Ordering Tool used for non- UCSS upgrades
UCM 2

23. STEP 3: Connect ELM to UC 9.0 products
Add Product Instances

24. License Planning - Upgrade Licenses
STEP 4: ELM Migration Utility
License Planning - Upgrade Licenses

25. License Planning - Upgrade Licenses
STEP 4: ELM Migration Utility
License Planning - Upgrade Licenses

26. License Planning - Upgrade Licenses

27. License Planning - Upgrade Licenses

28. License Planning - Upgrade Licenses

29. License Planning - Upgrade Licenses

30. License Planning - Upgrade Licenses

31. License Planning - Upgrade Licenses

32. Migration License Request

33. Select Product

34. License Migration Request

35. Review and Submit

36. Licenses – Install License File

37. Migration Complete

38. License Count Utility (UCT)
(optional) May be used for planning migration to UC 9.0 licenses for CUCM instances.
Allows a customer to view CUCM license requirements for all CUCM devices and to plan for unused DLU allocation to UC 9.0 licenses.
Cisco License Count Utility may be downloaded from the software download site
(Cisco Unified Communications Manager 8.6 utilities Unified Communications Manager / CallManager / Cisco Unity Connection Utilities )
License Count Utility
(UCT)

39. UCT

40. License Count Utility (UCT)
Use for pre-purchase planning
Connect and generate license report
Review current license usage
Plan unused DLU license allocation

41. Questions / Réponses …. Nous souhaitons partager avec vous !
Pendant un mois, nous souhaitons recueillir toutes vos questions. L’intervenant apportera une réponse à chaque question. Un document Q&A regroupant l’ensemble des questions et des réponses sera disponible en ligne le mois suivant.
Pour une meilleure gestion, les questions seront posées uniquement par en respectant les deux points suivants.
L’ sera envoyé à l’intervenant du 29 minutes, en copiant Stéphane Buvat systématiquement.
Le sujet de l’ sera « obligatoirement » sous le format: QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la première page de la présentation). Exemple: QA-29min UC on UCS

42. Questions / Réponses email ….
de l’intervenant
Copie Stéphane Buvat –
Respecter le format suivant:
QA-29min-année-mois-’’nom de code de la présentation’’
*** Exemple: QA-29min UC on UCS ***

43. Les indispensables ……..

44. Chez Cisco !
Qui pour m’aider ????

45. Cisco vous aide et s’engage au quotidien
AVANT VENTE
ETUDE - PLANNIFICATION - INTEGRATION
SUPPORT O O P P D I
Avant Vente
Projets
Production
QUI: Partner Helpline Channel Account Team
QUOI: Toutes Technologies
QUI: PDI HelpDesk
QUOI: Collaboration uniquement
QUI: TAC / Advanced Services
QUOI: Toutes Technologies 45

46. Partner Helpline Pour qui ? Pourquoi ?
Partner Helpline (PH) est un outil mis à la disposition des ingénieurs avant-vente des partenaires Cisco.
Pourquoi ?
Pour l’accès à une base de connaissances sur les produits
Poster des questions nouvelles dès que cela est nécessaire.
Obtenir une assistance complémentaire
Aucun quota sur le nombre de « case » ouvert

47. Partner Helpline site
Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise)

48. PDI Helpdesk Pour qui ? Pourquoi ?
PDI Helpdesk (PDI-HD) est un service de support proactif mis à la disposition à l’ensemble de nos partenaires Cisco.
Pourquoi ?
Répondre à des questions sur des tâches complexes de planification, de conception et de mise en œuvre des solutions de Collaboration Cisco (uniquement).
Obtenir des documents pour répondre à un appel d’offre (Cliquer sur le lien Steps to Success dans Related links)
Aucun quota sur le nombre de « case » ouvert

49. PDI Helpdesk site

50. PDI Helpdesk: Contacts
Heure d’ouverture
Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h
Fermé les jours fériés Cisco
Ouvrir un “Case” par internet
Cliquer sur le lien:
Ouvrir un “Case” par téléphone
France Numéro : ou +33 (0)
La liste des numéros téléphones des autres pays est disponible sur le site
Consulter les Questions/Réponses
Cliquez sur le lien:

51. TAC Comment ouvrir un case Online * (TAC Service Request Tool)
Telephone **
Case de sévérités 3 ou 4
Toutes demandes d’ouverture de Case
Case de sévérités 1 ou 2 (ex. Coupure totale de la téléphonie).
France tel :
* TAC Service Request Tool :
** Liste des numéros de téléphone :

52. TAC Site Suivre le statut d’un Case
TAC Service Request Tool :
Suivre le statut d’un Case
Mettre à jour un Case avec des informations complémentaires
Ajouter des fichiers au case
Consulter les Case fermés depuis 18 mois.
Note: Mise à jour d’un Case par
Envoyer à l’ingénieur en charge du Case
Mettre le numéro du Case dans le titre
Copier

53. Collaboration: Liens utiles (1)
Newsletter CPI France :
CiscoMag :
Portail d'Interopérabilité :
Sizing Tool :
Applications UC virtualisées :
Design Guides : 53

54. Collaboration: Liens utiles (2)
Dynamic Configuration Tool :
Order Status Tool :
Extranet Partenaires France :
Partner Education Connection (PEC) :
Marketing Library :
(Vous y trouverez les templates powerpoint Cisco, les images des produits en différentes définitions voir avec fonds transparents) 54

55. Portails partenaires France
Collaboration
Borderless-réseau:
Borderless-sécurité : Et
Borderless-wifi
Borderless-management de réseau
Datacenter
mot de passe ciscoDC 55